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Customer Support Representative

Company: OPUS IVS Inc
Location: Ann Arbor
Posted on: January 13, 2022

Job Description:

Company OverviewOur mission at Opus IVS is to unlock the potential of human relationships - by creating tools that simplify and increase the efficiency of developing and managing relationships. We strive to fulfill our mission with grace, courtesy, and client satisfaction.Founded in 2018, Opus IVS technology & products has been a leader in the industry since the late 90's. We eliminate the uncertainty of repairing complex vehicle systems with our OE level tools and brand-specific support technicians who are OE trained and certified. Our variety of products and services are used in over 50,000 facilities around the world.At Opus IVS, we offer our employees a host of additional compensation and benefits, including but not limited to college tuition reimbursement, flexible work option (where applicable), competitive 401K match, commission/bonuses, referral bonuses, and career advancement opportunities.Job OverviewOur Customer Support Representative will set appointments, answer calls, troubleshoot product failures and escalate issues through established processes. Responsibilities

  • Utilize internal CRM to set RAP service appointments
  • Answers inbound calls from customers
  • Document and create a record for the CRM of all customer and client interactions in a complete and accurate manner
  • Uses documented policies, procedures and guidelines for carrying out the duties of the position
  • Trouble shoots produce failures and escalates when necessary
  • Escalates issues through processes that are established by the Call Center Supervisor
  • Escalates issues as needed to the Sr. Customer Support Technician
  • Other duties as assigned Qualifications
    • High School Diploma or equivalent or three (3) years of successful experience in customer service
    • Proficient in using a standard desktop computer with Windows and Microsoft Office
    • Ability to interact professionally and work effectively with all levels of employees and a highly diverse workforce and client base
    • Ability to accurately enter data and call documentation
    • Must be able to work a flexible schedule during assigned shift and may be asked to cover absences on other shifts

Keywords: OPUS IVS Inc, Ann Arbor , Customer Support Representative, Other , Ann Arbor, Michigan

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