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Customer Account Specialist

Company: Eaton
Location: Jackson
Posted on: January 15, 2022

Job Description:

Eaton's Aerospace Sector, Fluid and Electrical Distribution Division is currently seeking a Customer Account Specialist to join our team. This position located in Jackson, MI and open to a hybrid work schedule.Position Overview: The Customer Account Specialist will be responsible for managing business interactions and relationships between customers, operations teams, and other key functions within the organization to ensure complete customer satisfaction. The Customer Account Specialist will also coordinate with other Fluid and Electrical Distribution (FED) locations supported by the customer service team ensuring "one voice to the customer" and provide support relative to specific tasks regarding program execution for development, low rate, and full rate production programs in order to facilitate a high-level experience for our customers. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.In this function you will: Manage all aspects of the customer relationship and daily interactions. Implement, lead, or support customer action calls, customer visits, complaint resolution, etc. Manage Customer Service responsible activities for PRO Launch projects and participate in Integrated Program Team meetings to ensure a smooth transition from new program development to full rate production. Develop an internal support plan to meet all customer performance expectations and requirements; manage all performance measurements to optimize the customer's perceptions including customer scorecard review, resolving variances, and distribution of customer metrics throughout the organization. Pursue customer supplier awards and coordinate internally. Conduct necessary analysis to understand market and customer trends. Provide input for presentations to create support, understanding, and awareness to the overall FED Division organization. Understand all executed contract terms for assigned customers through collaboration with Contracts, Pricing, Sales, and Accounts Receivable to ensure full compliance. Monitor existing contracts for compliance relative to delivery requirements, identify and communicate shifts in demand impacting Eaton's profit plan. Develop and maintain Customer specific manuals, as well as key contractual elements. Identify and track issues to be changed during the next negotiation. Support and participate in annual Customer Relationship Review process utilizing applicable tools to capture customer concerns and follow up for resolution. Support Order Management to ensure accurate and timely order processing, quote submittal, and return material processing. Maintain knowledge and train others to navigate and manage customer websites and web based portals to assure the most efficient processes are deployed to maximize customer satisfaction. Negotiate and manage changes in customer demand to ensure accurate flow down in support of on time delivery and sales, inventory, and operations planning (SIOP) initiatives. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger. QualificationsRequired (Basic) Qualifications: High school diploma or GED from an accredited institution. One plus (1+) years of work experience in customer service or sales. One plus (1+) years of experience working with Microsoft Excel. Candidates must be legally authorized to work in the United States without company sponsorship now or in the future. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. "Green Card Holder"), Political Asylee or Refugee. No relocation is offered for this position. All candidates must currently reside within 50 miles of Jackson, MI. Preferred Qualifications: Bachelor's Degree from an accredited institution. One plus (1+) years of work experience in a customer service field within a manufacturing company. One year of experience within an Aerospace or Defense company. One year of experience in Microsoft Office, ERPs and customer portals. What you'll get from us: We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) As a contractor with the Federal government, Eaton is subject to the Executive Order mandating COVID-19 vaccination. As permitted by applicable law, the candidate(s) hired under this posting must provide evidence of full vaccination as defined by CDC guidelines, or request a medical, pregnancy or religious accommodation exempting them from the requirement. Vaccination status will not be verified until after an offer of employment is provided, and candidates may also request a medical, pregnancy or religious accommodation at that time. Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com #LI-EW1We make what matters work. Everywhere you look-from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day-you'll find one thing in common. It all relies on power. That's why Eaton is dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We're ethical, passionate, accountable, efficient, transparent and we're committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: SalesRegion: North America - US/Puerto RicoOrganization: AER FED Fluid Electrical DistributionJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 10 % of the Time

Keywords: Eaton, Ann Arbor , Customer Account Specialist, Other , Jackson, Michigan

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