Apply Operations Support Specialist

Company: Indeed
Location: Ann Arbor
Posted on: May 10, 2022

Job Description:

**SALARY RANGE**

US Remote 17.79 - 25.48 USD per hour

**THE TEAM:**

We are a rapidly growing and focused product team building the most popular job site on the planet. Every month, over 250 million people count on Indeed to help them find jobs, make it easy to apply, research companies, and connect qualified candidates to their job openings. With product teams in Austin, Tokyo, Seattle, San Francisco, Singapore and Hyderabad, we are improving people's lives all around the world, one job at a time.

**YOUR JOB:**

At Indeed, we want to make the hunt for that dream job as easy as possible for everyone. A big way we do this is by letting job seekers apply to a job directly on Indeed, using their saved resume, without having to go to a separate site. When browsing Indeed, have you noticed that some jobs are marked "Easily Apply" or "Apply with your Indeed Resume?" Those jobs use Indeed Apply, and we deliver more than 100 million applications to employers every month.

As a team, Apply Ops maintains and improves the Indeed Apply experience through process, tooling and our unique perspectives as advocates for job seekers, partners and stakeholders. You will have a key role in helping manage this ecosystem, by monitoring API integrations and diagnosing errors, investigating potential product issues reported by jobseekers, and working on projects and initiatives that support apply quality and reliability.

**RESPONSIBILITIES:**

- Monitor API partner integrations and diagnose issues

- Investigate and reproduce potential bugs reported by jobseekers, and escalate to the product team as appropriate
- Update Apply configurations using various tools
- Work with stakeholders from various roles across Indeed, including product-, engineering- and business-focused functions
- Help maintain external API documentation and internal process wiki
- Participate in short- and long-term projects to improve the product and overall job seeker experience
- Help shape processes and tools by raising issues and opportunities for improvement
- Work with a fast-paced team to handle complex requests in a timely manner
- Collaborate effectively with team members in different countries and time zones

**WHO YOU ARE**

**WE'RE LOOKING FOR SOMEONE WHO:**

- Is inquisitive and eager to learn in a dynamic and fast-paced environment

- Can multitask and prioritize a high volume of requests and be ready to re-prioritize when necessary
- Can read between the lines, recognize patterns, and dig in to get at the root of a problem
- Thinks on their toes and problem solves, not only efficiently, but creatively
- Can work independently, and complete tasks with little oversight
- Collaborates well in a diverse team environment with different roles and backgrounds
- Can identify ways to improve internal processes and tools in order to keep up with growing demand
- Is passionate about helping users get the most out of their job search experience
- Adapts quickly to new situations and approaches them with a positive, can-do attitude
- Takes pride in everything they do and is motivated to go above and beyond what is expected

**REQUIRED SKILLS:**

- Experience reproducing and investigating issues in a software or web application environment is a must

- Experience in a technical support role in a consumer-facing web company is strongly preferred
- Experience helping shape team processes and documentation is strongly preferred
- Working knowledge or exposure to a database query language is strongly preferred (e.g. SQL)
- Experience debugging at least one of the following is preferred: JSON, XML or HTML
- Experience using developer tools to aid in investigation (e.g. Chrome Developer Tools, Terminal, running Python scripts) is preferred
- Experience using ticketing systems (e.g. Jira, Zendesk, Salesforce) in a support or operations role is preferred
- Excellent written and oral communication skills
- Passion for digging into a problem and finding the best solution
- Detail-oriented with exceptional follow-up skills
- 2 years of relevant professional experience

**WHO WE ARE**

We are a Product team driven by data, and focused on building the most popular job site on the planet. With product teams in Seattle, San Francisco, Austin, Tokyo, Hyderabad, Singapore and Vancouver, we are changing the way people get jobs all around the world.

**OUR MISSION**

As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

**SALARY RANGE DISCLAIMER**

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

**EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT**

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

**FAIR CHANCE HIRING**

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

**OUR POLICIES AND BENEFITS**

View Indeed's Applicant Privacy and Accessibility Policies -- -https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits - -https://benefits.indeed.jobs/ - -

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

Keywords: Indeed, Ann Arbor , Apply Operations Support Specialist, Other , Ann Arbor, Michigan