Roadhouse Front of House Floor Supervisor
Company: Zingerman's
Location: Ann Arbor
Posted on: May 10, 2022
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Job Description:
Front of House Floor Supervisor
The role of the Front of House Floor Supervisor is to assist the
shift Manager to ensure that the Zingerman's Roadhouse experience
is delivered to all guests.
Full-Time/Part-time evenings, weekends and holidays required.
Candidates must be able to work a minimum of two shifts per week,
and Sunday availability is required.
Shifts will typically include Monday - Sunday
* 8am-4pm
* 1pm-9pm (10pm on weekends)
Compensation: $16-$20/hour
Our Performance Expectations are:
Essential Functions
* Supervises the front of house staff for each shift - ensuring
staff are engaged and following all processes and systems to give
our guests the Zingerman's experience
* Assists shift manager to coach staff as needed with any
employment, conflict or guest relation issues that arise
* Expedites food efficiently and timely from kitchen during peak
business hours
* Updates Point of Sale System throughout shift as needed,
including menu changes, 86'd items, etc.
* Arrives on time for all scheduled shifts, classes, and
meetings
* Plays an integral role in the training of new team members
* Stays until shift needs are met, effective morning transition to
pm supervisor or coordinated effort with closing Front of the House
manager
* Manages end of shift tasks such as tip sharing, cash counting,
and ensuring all side work and other assigned work are
completed
* Speaks knowledgeably about all menu items, including wines and
specialty beverages
* Communicates effectively with Front of House
Supervisors/Managers, Back of House Line Cooks/Chefs on staffing,
operations and any other shift information
* Inspires co-workers and staff to work effectively as a team
* Establishes and maintains good communication and a positive
working relationship with all Roadhouse staff
* Completes Supervisor Passport within the stated time frames and
continues to live the Training Compact
Other Functions:
* Updates Point of Sales systems as needed
* Knows regulars by name and tracks their seating and dining
preferences
* Attends and sometimes leads weekly DOR huddles with staff.
* Completes other duties as assigned.
The Success Patterns for this position are:
* Has experience working in a seated restaurant
* At least 6 months of supervisory or manager experience (or
equivalent lead position) in a restaurant setting
* Experience expediting food preferred
* Comfortable using computers and Point of Sale Systems
* Demonstrates a passion for working the front of the house
* Has experience in the training and development of staff
members
* Has a reputation for excellent relations with all staff and
guest
* Has flexible availability to help cover shifts during peak times
and when shifts need additional staffing
Successful Candidates will have the following Personal
Characteristics:
* Passionate about great food, great service and great finance
* Detail oriented and can multi-task effectively
* Comfortable following established systems or solving problems on
the fly, depending on the situation
* Can handle complexity and paradox
* High level of interest in learning about food, people, and
business
* Possesses strong interpersonal skills
Physical Demands:
* Bending, stooping, walking, and standing for long periods at a
time
* Must be able to safely relocate to up to 50 lbs, with assistance
as needed
* Must be able to balance and carry a tray with drinks and/or
dishes
* Must be able to ascend/descend between basement and main
floor
Keywords: Zingerman's, Ann Arbor , Roadhouse Front of House Floor Supervisor, Other , Ann Arbor, Michigan
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