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Leasing Counselor - Senior Living - Ann Arbor

Company: Balfour Senior Care, LLC
Location: Ann Arbor
Posted on: May 10, 2022

Job Description:

The Balfour Ann Arbor community incorporates all we have learned from our nearly 20 years of developing and operating senior housing in Colorado. Offering continuum of care accommodations paired with our signature amenities and services, Balfour brings a new choice for an exceptional senior living community in Ann Arbor. -Benefits eligible on date of hire.Weekends and holidays may be required. -POSITION SUMMARY:In this role, you will actively manage relationships with prospective residents and their families utilizing a team relationship selling approach. By maintaining a thorough knowledge of Balfour's continuum of products and services, as well as competitor information, market conditions, and through the use of our customer relations management database, you will meet and exceed monthly and annual sales and occupancy goals. This position will focus on guiding perspective residents to solutions with a high sales close rate. -Schedule - Full time -ESSENTIAL JOB RESPONSIBILITIES: -

  • Meet or exceed monthly company/community sales standards. -
  • Primary focus on "sales zone" activities including face-to-face, voice-to-voice, creative follow up and purposeful planning for effective execution. -
  • Respond to inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties. -
  • Accurately maintain the community's database by collecting and entering information about new inquiries and referral sources and recording consistent and appropriate follow up communication with inquiries, prospective residents and referral source contacts.
  • Develop and maintain relationships with potential referral sources and conduct on-going field visits. -
  • Qualify all current and potential referral sources, effectively matching our services to their needs, thus maximizing referral potential. -
  • Research and maintain current information on local competition and new services and competitors entering the marketplace. -
  • Accurately track move-ins, move-outs, transfers and quantity vs. quality of referral activity, determining appropriate follow up actions. -
  • As necessary, assist the team in completing the necessary move-in paperwork ensuring a smooth transition for the resident and acting in compliance with company policies and appropriate State Licensing regulations. -
  • Provide management with necessary paperwork and reports to actively monitor sales efforts. -
  • Attend and participate in core Balfour sales training events and maximize techniques to grow census/revenue. -
  • Provide opportunities for greater community members and prospects to visit and tour the community by promoting appropriate special events. -
  • Expertise in "relationship selling" and a demonstrated ability to close -
  • Experience with motivational interviewing techniques preferred -
  • Must demonstrate competence in the following areas: -
  • Ability to connect and build trust with clients and their circle of influences -
  • Ability to understand and manage emotions arising from client situations -
  • Ability to guide clients toward solutions in a customer service-oriented setting a must -
  • Ability to work in a team environment -
  • Verbal and written communication skills are required, including the ability to communicate openly, honestly and responsibly with others -
  • To read, speak, and understand the English language -
  • In Microsoft Outlook, Word, Excel, and PowerPoint -
  • Possess a current driver's license - -
  • Experience in senior living, including assisted living and memory care environments preferred -
  • Ability to work nights, weekends and holidays required - -Balfour is a pet-friendly community; you may be exposed to animal hair and dander -Why work for Balfour?
    • Healthcare coverage for eligible employees working 30 or more hours per week -
    • Medical, dental and vision plan coverage
    • Paid time off (PTO) and sick time for full and part time employees
    • Tuition Reimbursement Program
    • Employee Referral Bonus and Employee Resident Referral Bonus Programs -Balfour Senior Living's COVID-19 Vaccination Policy:In an effort to protect our associates and our residents, all Balfour Senior Living employees are required to obtain COVID-19 vaccinations and booster prior to commencement of employment with our organization. Qualified exemption requests may be submitted to the human resources department for consideration. -About Balfour Senior Living -Founded in 1997, Balfour Senior Living has received national and international recognition for the quality of its exterior architecture and its elegant interior design marked by the use of a vibrant color palette and a diverse collection of fine art. Since the first community in 1999, Balfour has grown to include ten communities with new projects on the horizon. Balfour is striving to be the most admired senior living company in the United States.Balfour Senior Living is an Equal Opportunity Employer (EOE) complying with state and local laws governing nondiscrimination in employment and providing equal employment opportunities without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, genetic information, or racial status. This policy applies to all terms and conditions of employment including but not limited to recruiting, hiring, placement, promotion, discharge, termination, layoff, recall, transfers, compensation, benefits, and training.

Keywords: Balfour Senior Care, LLC, Ann Arbor , Leasing Counselor - Senior Living - Ann Arbor, Other , Ann Arbor, Michigan

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