Leasing Counselor - Senior Living - Ann Arbor
Company: Balfour Senior Care, LLC
Location: Ann Arbor
Posted on: May 10, 2022
Job Description:
The Balfour Ann Arbor community incorporates all we have learned
from our nearly 20 years of developing and operating senior housing
in Colorado. Offering continuum of care accommodations paired with
our signature amenities and services, Balfour brings a new choice
for an exceptional senior living community in Ann Arbor. -Benefits
eligible on date of hire.Weekends and holidays may be required.
-POSITION SUMMARY:In this role, you will actively manage
relationships with prospective residents and their families
utilizing a team relationship selling approach. By maintaining a
thorough knowledge of Balfour's continuum of products and services,
as well as competitor information, market conditions, and through
the use of our customer relations management database, you will
meet and exceed monthly and annual sales and occupancy goals. This
position will focus on guiding perspective residents to solutions
with a high sales close rate. -Schedule - Full time -ESSENTIAL JOB
RESPONSIBILITIES: -
- Meet or exceed monthly company/community sales standards.
-
- Primary focus on "sales zone" activities including
face-to-face, voice-to-voice, creative follow up and purposeful
planning for effective execution. -
- Respond to inquiries, remotely and in real time where possible,
and conduct walk-in and scheduled tours with prospective residents
or interested parties. -
- Accurately maintain the community's database by collecting and
entering information about new inquiries and referral sources and
recording consistent and appropriate follow up communication with
inquiries, prospective residents and referral source contacts.
- Develop and maintain relationships with potential referral
sources and conduct on-going field visits. -
- Qualify all current and potential referral sources, effectively
matching our services to their needs, thus maximizing referral
potential. -
- Research and maintain current information on local competition
and new services and competitors entering the marketplace. -
- Accurately track move-ins, move-outs, transfers and quantity
vs. quality of referral activity, determining appropriate follow up
actions. -
- As necessary, assist the team in completing the necessary
move-in paperwork ensuring a smooth transition for the resident and
acting in compliance with company policies and appropriate State
Licensing regulations. -
- Provide management with necessary paperwork and reports to
actively monitor sales efforts. -
- Attend and participate in core Balfour sales training events
and maximize techniques to grow census/revenue. -
- Provide opportunities for greater community members and
prospects to visit and tour the community by promoting appropriate
special events. -
- QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED: -
- Expertise in "relationship selling" and a demonstrated ability
to close -
- Experience with motivational interviewing techniques preferred
-
- Must demonstrate competence in the following areas: -
- Ability to connect and build trust with clients and their
circle of influences -
- Ability to understand and manage emotions arising from client
situations -
- Ability to guide clients toward solutions in a customer
service-oriented setting a must -
- Ability to work in a team environment -
- Verbal and written communication skills are required, including
the ability to communicate openly, honestly and responsibly with
others -
- To read, speak, and understand the English language -
- In Microsoft Outlook, Word, Excel, and PowerPoint -
- Possess a current driver's license - -
- Experience in senior living, including assisted living and
memory care environments preferred -
- Ability to work nights, weekends and holidays required -
-Balfour is a pet-friendly community; you may be exposed to animal
hair and dander -Why work for Balfour?
- Healthcare coverage for eligible employees working 30 or more
hours per week -
- Medical, dental and vision plan coverage
- Paid time off (PTO) and sick time for full and part time
employees
- Tuition Reimbursement Program
- Employee Referral Bonus and Employee Resident Referral Bonus
Programs -Balfour Senior Living's COVID-19 Vaccination Policy:In an
effort to protect our associates and our residents, all Balfour
Senior Living employees are required to obtain COVID-19
vaccinations and booster prior to commencement of employment with
our organization. Qualified exemption requests may be submitted to
the human resources department for consideration. -About Balfour
Senior Living -Founded in 1997, Balfour Senior Living has received
national and international recognition for the quality of its
exterior architecture and its elegant interior design marked by the
use of a vibrant color palette and a diverse collection of fine
art. Since the first community in 1999, Balfour has grown to
include ten communities with new projects on the horizon. Balfour
is striving to be the most admired senior living company in the
United States.Balfour Senior Living is an Equal Opportunity
Employer (EOE) complying with state and local laws governing
nondiscrimination in employment and providing equal employment
opportunities without regard to age, race, color, religion, sex,
gender identity or expression, sexual orientation, national origin,
ethnicity, age, disability, genetic information, or racial status.
This policy applies to all terms and conditions of employment
including but not limited to recruiting, hiring, placement,
promotion, discharge, termination, layoff, recall, transfers,
compensation, benefits, and training.
Keywords: Balfour Senior Care, LLC, Ann Arbor , Leasing Counselor - Senior Living - Ann Arbor, Other , Ann Arbor, Michigan
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