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eCommerce Strategist

Company: CQL
Location: Ann Arbor
Posted on: May 14, 2022

Job Description:

Job DescriptionAbout the JobThe Commerce Strategist will foster relationships with CQL's clients and successfully deliver strategic direction throughout various engagements with a holistic view and understanding of the Ecommerce ecosystem. You will represent the CQL brand, values, and culture both internally and externally and be tasked with identifying strategic business opportunities with prospective and existing clients. We are looking for someone versed with the eCommerce Industry, digital marketing channels, who can work alongside UX, design, and development teams. This position will report to the VP of Strategy. SalaryUp to $135,000 (salary is commensurate with experience)Accountable ForProvide subject matter expertise on eCommerce strategy at CQL.

  • Knowledge of the eCommerce platforms CQL offers (e.g., Salesforce Commerce Cloud, Shopify Plus, BigCommerce), as well as other comparable platforms available in the industry, and 3rd party commerce technologies and partners
  • Support thought leadership by providing perspectives and best practices through blogs, panels discussions, and other mediumsDevelop a holistic view and understanding of the eCommerce Ecosystem
    • Customer Touch Points (web, social, email, in-store, phone, etc)
    • Commerce Platform Functionality (products, stores & locales, discounts, search & merch, content management, personalization )
    • Commerce Partners & Integrations (loyalty, payment gateways, fraud, UCG, etc.)
    • Enterprise Systems (ERP, OMS, PIM, CRM/CDP)Client-Facing Responsibilities
      • Lead discovery efforts focused on understanding the landscape and client goals and collaborating with the CQL team to present findings, recommendations, and vision.
        • Create pre-work shop questionnaires
        • Identify and lead necessary workshops and activities to understand client business goals and gather high-level requirements and feature sets
        • Lead CQL team through synthesis of findings and brainstorming recommendations
        • Conduct client checkpoints to ensure alignment
        • Conduct research, competitive benchmarking, and site analysis, as necessary
        • Develop deliverables such as user personas, feature sets, and road maps
        • Collaborate on and approve final client presentation deck
        • Estimate and scope recommendations
        • Support platform assessment and selection process with clients
        • Provide oversight/consultation to client and CQL project teams during CQL delivery phases. Help ensure that recommendations and vision are adhered to in the final delivery.
        • Support sales and CSM roles with new and existing clients to identify opportunities and recommendations for our clients as a trusted partner.
        • Support post-launch client engagements on growth initiatives.Education & Experience Requirements
          • Three (3) to four (4) years of experience in Ecommerce either in consulting or client-side management
          • Exposure and understanding of digital marketing channels (PPC, SEO, Email, Social) and back of house product, inventory, and order management systems
          • Identify and develop KPIs and supporting measurement plansOther Knowledge, Skills, and Abilities
            • Understanding of Site Analysis Tools such as Google Analytics, HotJar, and Crazy Egg
            • Understanding of A/B testing and CRO tools
            • Standard agency deliverables such as wireframes, comps, tech specs, etc.
            • Familiar with common Integrations and eCommerce partners
            • Other duties as assigned What we bring
              • Medical, dental, and vision benefits as well as an HSA
              • Simple IRA with 3% matching
              • Maternal and paternal leave, including leave for fostering and adoption
              • Flexible work schedule and paid time off so you can live your life
              • Recognition - it's routine and encouraged
              • Shop Talks - peers present on their passions to teach and grow others
              • Mentorships
              • Certification trainings and conferences
              • Remote Happy Hour, Coffee Chats, and the occasional cooking class
              • Offices are dog-friendly (and occasionally cat-friendly, too)What's Unique about CQLCQL connects some of the most well-known brands with the people who love them. We are a group of authentic individuals that value forward thinking, learning, and a strong dedication to craft. Our individual passions range from scuba diving to DnD but our goal has never changed, to help make technology simple and the commerce experience compelling.Equal Employment OpportunityCQL is proud to be an equal opportunity employer. We only care that you're the best person for the job.Powered by JazzHRtevKK2CZBZ

Keywords: CQL, Ann Arbor , eCommerce Strategist, Other , Ann Arbor, Michigan

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