Support Specialist

Company: Integrated DNA Technologies (IDT)
Location: Ann Arbor
Posted on: May 14, 2022

Job Description:

IDT is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team. IDT is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. Job Title: Support Specialist Location: Ann Arbor, MI Shift: Monday - Friday 7:00am - 4:00pm Purpose Statement:The Support Specialist provides desktop, application, and general IT support on a global level for IDT employees as part of the Tier 1 support team which is the initial point of contact for all IT requests. Essential Functions:Route incoming incidents and service requests to the appropriate functional areas within IT in a timely mannerInstall, troubleshoot and repair a variety of hardware and software platforms via phone, web and in-person channelsConfigure and support company owned mobile devices for both on and off site usersPerform basic networking to local desktop computers and other network enabled devicesSupport and maintain production printing devices including laser, thermal transfer and direct thermal technologiesWorks to build an understanding of company process, structure, and business drivers to provide tailored support for dependent IT technologies.Identify risks associated with technology decisions.Work effectively as part of a team to achieve established outcomesProvide a high quality customer services experience when interacting with usersEmpower users via product and/or process training whenever possibleHelp maintain the tracking and disposal of capitalized IT hardwareConfigure and maintain A/V equipment for conference rooms and on/off site presentationsContribute and lead IT projects by performing necessary tasks and updating management about progress.Maintain high level overview of department assigned service requests and projects and determine priorities based on inputs from all parties involved.Assists with the organization and prioritization of work within the department when the team lead or management is not available.Assist other IT teams to troubleshoot and configure various IT systems including Servers, network equipment, and enterprise software.Manage IT software licenses by tracking usage, obtaining quotes, and submitting renewals through the procurement process.Provide Tier 2 support to the Support Technician and Intern associates.Contribute to creating and maintaining departmental KPI's.Actively contribute to improving communication with local customers and management as well as intercompany with other IDT locations.Provide emergency support outside of normal working hoursContribute to creating and maintaining departmental KPI's.Maintains IT shop and office order/cleanliness, evaluates and maintains inventory and tools.Complies with the requirements for an ISO 9001 and ISO 14001 environmentDemonstrates and upholds behavior consistent with the Integrated DNA Technologies Core Values and delivers the Integrated DNA Technologies experience to customers and other business associates.Coordinate with outside vendors for troubleshooting systems and repairing equipment.Performs other duties as assigned. Education/Licensure:High School diploma required; Associate's or Bachelor's degree in Information Systems or related field preferredCompTIA A+ certification preferredITIL Foundation Certification preferred Professional Experience:2 years of IT service delivery required Other Job Qualifications:Must be organized and have the ability to prioritize and resolve incidents with minimal supervisionMust have good communications skillsMust have good analytical and problem solving skillsExperience with Microsoft Active DirectoryAdaptability to performing under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.Ability to accept responsibility for the direction, control or planning of an activity.Adaptability to situations requiring the precise attainment of set limits, tolerances or standards. Physical Requirements:Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently What We Offer:Shift Differentials (Extra Compensation for less traditional shifts)Generous Paid Time Off Accruals16 Hours PAID Volunteer Time Off10 Paid HolidaysUp to eight (8) weeks of 100% paid parental leave to eligible U.S. associates401(k) with Company MatchMedical, Dental, and Vision Insurance Options Integrated DNA Technologies (IDT) conducts drug screens and background checks on applicants who accept employment offers. When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.-- - Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@ to request accommodation.If you've ever wondered what's within you, there's no better time to find out.

Keywords: Integrated DNA Technologies (IDT), Ann Arbor , Support Specialist, Other , Ann Arbor, Michigan