CSR I - Jackson, Michigan

Company: America's Preferred Home Warranty, Inc.
Location: Jackson
Posted on: May 14, 2022

Job Description:

Job Description Position Summary:We have a great training program to equip our Customer Service Representatives (CSR) so they are fully prepared to provide support to our customers over the telephone and assist them in processing home warranty claims. This position primarily involves customer support over the telephone in a call-center environment. CSRs use the telephone, computer, and copy and fax machine on a routine basis.If you are looking for a long-term career with excellent benefits and opportunities, plus a company that cares about its people—this is it!Why APHW?

• An amazing work culture based on Christian values
• Team members guided by the Golden Rule
• Career path to opportunity with a growing company
• No outbound cold-calling, sales, debt collections, or telemarketing calls
• Extensive paid virtual training program that is our recipe for success
• Live trainer with small class sizes
• A rewarding Employee Referral Program
• Regular Employee Appreciation eventsOrganizational:
  • Adheres to the organization's mission, vision, and values
  • Adheres to the organization's code of ethics and code of conduct
  • Adheres to the organization's policies regarding time and attendance
  • Complies with accepted dress code and maintains a professional image
  • Demonstrates reliability and trustworthiness
  • Manages time and other resources to meet established goals within the agreed upon time frames
  • Demonstrates flexibility in the acceptance and completion of work assignments
  • Participates in performance improvement plans as requested JOIN OUR APHW FAMILY TODAYKey Information about this position:Job Title: Customer Service Representative (CSR)Working time: Full TimeJob Level: Entry Level with excellent opportunities for pay increases and promotions.Wage: Starting at $14.00 per hr.Job Type: Inbound Contact CenterPaid Training Hours: 8 a.m. – 5 p.m. (M-F for 8 weeks) After Training-HOURS OF WORK: 2:00 p.m. – 12:00 a.m. (Varying shifts starting at 2 p.m. Must have open availability.)
    • 2:00 p.m. - 11:00 p.m.
    • 3:00 p.m. - 12:00 a.m.Benefits for full-time employees:
      • Medical/Vision/Dental
      • Paid Time Off Up to 5 Weeks
      • Paid Holidays (64 hours of holiday pay per year)
      • 401k Retirement Benefits, Life Insurance, and MetLifeQualifications:
        • High school diploma or equivalent (required)
        • Strong telephone skills
        • Good written and verbal communication skills
        • Self-motivated with strong work ethic, integrity, and values
        • Experience with Microsoft Word, Excel, PowerPoint & Outlook
        • Background and drug screen (required)APHW is an Equal Opportunity Employer. No person shall be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, height, weight, marital status, sexual orientation, or any other status protected by federal, state, or local law.We are honored and excited to announce that our customer service training program has received accreditation by The CPD Standards Office, a company dedicated to high standards and results-driven training worldwide! Discover what this accreditation means to us—and what it could mean to you.

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