CSR I - Jackson, Michigan
Company: America's Preferred Home Warranty, Inc.
Location: Jackson
Posted on: May 14, 2022
Job Description:
Job Description Position Summary:We have a great training
program to equip our Customer Service Representatives (CSR) so they
are fully prepared to provide support to our customers over the
telephone and assist them in processing home warranty claims. This
position primarily involves customer support over the telephone in
a call-center environment. CSRs use the telephone, computer, and
copy and fax machine on a routine basis.If you are looking for a
long-term career with excellent benefits and opportunities, plus a
company that cares about its people—this is it!Why APHW?
- An amazing work culture based on Christian values
- Team members guided by the Golden Rule
- Career path to opportunity with a growing company
- No outbound cold-calling, sales, debt collections, or
telemarketing calls
- Extensive paid virtual training program that is our recipe for
success
- Live trainer with small class sizes
- A rewarding Employee Referral Program
- Regular Employee Appreciation eventsOrganizational:
- Adheres to the organization's mission, vision, and values
- Adheres to the organization's code of ethics and code of
conduct
- Adheres to the organization's policies regarding time and
attendance
- Complies with accepted dress code and maintains a professional
image
- Demonstrates reliability and trustworthiness
- Manages time and other resources to meet established goals
within the agreed upon time frames
- Demonstrates flexibility in the acceptance and completion of
work assignments
- Participates in performance improvement plans as requested JOIN
OUR APHW FAMILY TODAYKey Information about this position:Job Title:
Customer Service Representative (CSR)Working time: Full TimeJob
Level: Entry Level with excellent opportunities for pay increases
and promotions.Wage: Starting at $14.00 per hr.Job Type: Inbound
Contact CenterPaid Training Hours: 8 a.m. – 5 p.m. (M-F for 8
weeks) After Training-HOURS OF WORK: 2:00 p.m. – 12:00 a.m.
(Varying shifts starting at 2 p.m. Must have open availability.)
- 2:00 p.m. - 11:00 p.m.
- 3:00 p.m. - 12:00 a.m.Benefits for full-time employees:
- Medical/Vision/Dental
- Paid Time Off Up to 5 Weeks
- Paid Holidays (64 hours of holiday pay per year)
- 401k Retirement Benefits, Life Insurance, and
MetLifeQualifications:
- High school diploma or equivalent (required)
- Strong telephone skills
- Good written and verbal communication skills
- Self-motivated with strong work ethic, integrity, and
values
- Experience with Microsoft Word, Excel, PowerPoint &
Outlook
- Background and drug screen (required)APHW is an Equal
Opportunity Employer. No person shall be discriminated against in
employment because of race, religion, color, sex, age, national
origin, disability, height, weight, marital status, sexual
orientation, or any other status protected by federal, state, or
local law.We are honored and excited to announce that our customer
service training program has received accreditation by The CPD
Standards Office, a company dedicated to high standards and
results-driven training worldwide! Discover what this accreditation
means to us—and what it could mean to you.
Keywords: America's Preferred Home Warranty, Inc., Ann Arbor , CSR I - Jackson, Michigan, Other , Jackson, Michigan
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