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Head of Results Operations - Sports and Major Events - Location Open

Company: Deloitte
Location: Ann Arbor
Posted on: May 15, 2022

Job Description:

Deloitte is building the future business and technology backbone for biennial international sporting events and other major events. We have an established and growing team around the globe already dedicated to building and running the delivery and overall experience of these events. This is an unprecedented opportunity that will strategically and methodically transform some of the largest, most operationally complex events in the world and inspire a new generation of leaders to create positive change through sport. We are building a team to design and build a foundation that preserves stability and consistent delivery while also facilitating scalable innovation for future events.

A critical part of event testing, assurance and service integration is the Homologation Testing and International Federation (IF) sign off on specific games and sports results. Deloitte has an opportunity to re-imagine the design and execution of Results - pushing Results testing to be iterative with more frequent governing body interaction earlier in the event lifecycle

This will not happen overnight and will have to balance new and old principles to ensure event success and delivery excellence.

Work you'll do/Responsibilities:

The Head of Results Operations is accountable for all Results activities and provides governance to promote consistency and quality across the games. This role also provides the design, planning, execution, and follow up of Results testing including technology rehearsals, event simulation, homologation testing, and supporting the event organizing committee with test events.

The Head of Results Operations also has the opportunity to support a new working relationship with event service providers. This relationship will be critical to overall success during event execution. The role will also build a Results team from the ground up, including Cluster Sports Results Managers (CSRMs), Sports Results Managers (SRMs) and Cross-Sports testers (CSTs). The Results team members are expected to remain consistent across multiple events, thus keeping the Results team engaged and motivated will be a critical success factor.

This role reports directly to the Applications Integration Director and manages the daily operations of the Results team. The role will be Deloitte's lead representative for client led ORIS requirements meetings and key interface with the governing bodies for Results test validation. This role works closely with internal stakeholders - Programme Office, Central Operations, Venue Operations, Results Application Leads, and externally with governing bodies and service providers to ensure readiness for non-Critical Operational Periods in terms of people, tools, policies, and procedures. During the Critical Operational Period, the Head of Results will be a key member of the technology operations center and venue operations team. This role will work across countries, Deloitte Member Firms, and in collaboration with our Third-Party Partners.

Additional focus areas:

  • Shape Results testing evolution across events with a focus on service provider venue integration and operational support
    • Work with other event technology sponsors to enhance the digital experience via a more integrated Results platform
      • Work with Head of Integrated Testing Lab (ITL) to shape the overall strategy for reducing Results test effort across events with focus on Artificial intelligence & Machine Learning (AI/ML)
        • Integration, training, and partnership with event governing body for sports results including venue results managers and cross sports testers
          • Stakeholder management across governing bodies and other event technology sponsors


            • 10+ years in biennial global major sporting games/events with firm understanding of eco-system, delivery expectations, and timelines
            • Deep network of potential CSRM, Supplier Relationship Management (SRM) and CST candidates
            • Can straddle the business/technology divide as a leader focused on integrating diverse stakeholder groups
              • Must be credible in the role, culturally sensitive with a collaborative style and able to quickly gain the confidence and respect of the governing bodies and service providers
                • Background in international games/sports and major events and integration, specifically:
                • Worked in and understand integration testing phases and lifecycles
                • Worked in and understands test events including TR1 and TR2
                • Critical Operations experience in TOC, venues or related operational roles
                • Understanding of ORIS, sports results, and time and scoring flow
                  • Experience in leading Results testing teams
                    • Application experience with Data Feeds, Web Results, Commentator Information System (CIS), and Results reporting
                    • Established network in the sports and / or major event industry
                    • Bachelor's degree or equivalent experience
                    • Travel up to 50%. Significant international travel (periodic trips to Switzerland, US, India, and host country with some extended stays) ; potential for relocation to Europe (Madrid or Milan).
                    • Limited sponsorship may be available.

                      • Good communicator and ability to work in diverse team
                        • Passionate about people and talent
                          • Energized by purpose and making an impact that matters in the world
                            • History of innovation and looking for opportunities for continuous improvement
                              • Works well with ambiguity and ability to drive outcomes in complex and fast-paced environments
                                • Culturally aware and curious global citizen
                                  How you'll grow

                                  At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Keywords: Deloitte, Ann Arbor , Head of Results Operations - Sports and Major Events - Location Open, Other , Ann Arbor, Michigan

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