Volunteer Coordinator

Company: Michigan Medicine
Location: Ann Arbor
Posted on: June 22, 2022

Job Description:

Job Description Volunteer Coordinator Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Who We Are The aim of Michigan Medicine is to advance health to serve Michigan and the world. With annual revenues of approximately $5.0 billion, Michigan Medicine ranks as one of the top academic health centers in the country, and is committed to providing exceptional patient care, facilitating groundbreaking research, and developing the next generation of physicians and scientists. Michigan Medicine consists of the University of Michigan Hospitals, the University of Michigan Medical School and its Medical Group, Michigan Health Corporation, and affiliated health systems. What Benefits can you Look Forward to? Excellent medical, dental and vision coverage effective on your very first day Flexible spending accounts Prescription Drug Plan Mental and emotional health programs Child Care Resources Life Insurance Legal Services Plan 2:1 Match on 401K Another reason to Go Blue Nationally Recognized for work/life effectiveness by WorldatWork Top 5 employer in Michigan by Crains Detroit Business Forbes 1 Best Employer in Michigan Ranked 11 in the US and best in Michigan Best Hospitals rankings for 2020-21 Five medical specialties ranked in the nations top 10 and was ranked No. 1 in the state of Michigan. Michigan Medicine ranked 15 in Newsweeks Worlds Best Hospitals rankings JOB SUMMARY As a member of the Ann Arbor Meals on Wheels (AAMOW) team, the Volunteer Coordinator will play a vital role in protecting the health and quality of life for the individuals that are served through our program. With the support of more than 200 volunteers, AAMOW serves 400 individuals in our community each year who are homebound due to physical and/or mental health reasons. The individual in this role will be responsible for recruiting and onboarding new volunteers, coordinating AAMOWs volunteer schedule to ensure sufficient support each delivery day, maintaining compliance with Michigan Medicine policies related to volunteers, and providing support for AAMOWs Client Services Coordinators. The Volunteer Coordinator is a key point of contact for volunteers, community members and organizations seeking opportunities to get involved with AAMOW. To be successful in this role, candidates should have a passion for working with volunteers, older adults, and individuals with disabilities. AAMOW is seeking candidates with exceptional interpersonal, critical thinking, organizational, and problem solving skills who can successfully work within a dynamic, interdisciplinary team. WHAT YOU WILL BE DOING Respond to phone and email inquiries regarding AAMOW volunteer opportunities Serve as a main point of contact for active and prospective volunteers Recruit, orient, and onboard new volunteers Maintain compliance with Volunteer Services policies for AAMOWs 200 volunteers Schedule 50 volunteers/week (while AAMOW is on a 3-day delivery schedule) and 100 volunteers/week (once AAMOW returns to a 6-day delivery schedule) Implement an upgraded version of AAMOWs volunteer database and transition all current and new volunteers to the new platform Establish initiatives for volunteer recognition Deliver meals on volunteer routes and AAMOWs staff route, as needed Provide support for the Client Services Coordinators, as needed, including adjusting client meals, providing onboarding support for new clients, communicating important office updates, addressing client concerns and needs, answering questions for prospective clients and their support networks, conducting client wellness checks, answering phones at the AAMOW office, triaging calls to the AAMOW team, and providing occasional staffing support on the weekends Assist with quality improvement activities Other duties, as assigned WHAT IS REQUIRED High school diploma/GED 5 years of experience providing administrative support in a community-based organization, school, health department, clinic, or other relevant setting with diverse groups (2 to 5 years experience for underfill at the Intermediate level) Demonstrated ability to work independently and collaboratively as part of a team Excellent written and verbal communication and customer service skills, both in person and on the phone Demonstrated ability to prioritize and complete tasks accurately and thoroughly Valid drivers license and ability to drive personal vehicle within service area (Note: this position does not provide mileage reimbursement for local travel) Physical ability to lift and carry a minimum of twenty (20) pounds Due to administrative functions, must pass pre-employment screening WHAT WILL MAKE YOU STAND OUT High school diploma/GED 5 years of experience providing administrative support in a community-based organization, school, health department, clinic, or other relevant setting with diverse groups (2 to 5 years experience for underfill at the Intermediate level) Demonstrated ability to work independently and collaboratively as part of a team Excellent written and verbal communication and customer service skills, both in person and on the phone Demonstrated ability to prioritize and complete tasks accurately and thoroughly Valid drivers license and ability to drive personal vehicle within service area (Note: this position does not provide mileage reimbursement for local travel) Physical ability to lift and carry a minimum of twenty (20) pounds Due to administrative functions, must pass pre-employment screening Work Schedule This is full-time, 40-hour per week position. Ann Arbor Meals on Wheels is open six (6) days per week, and the typical schedule for this position will be Monday-Friday with occasional Saturdays and holidays. In the midst of COVID-19, AAMOW has consolidated our delivery schedule into three (3) days per week. As such, the person in this role will work in the AAMOW office with the team on delivery days (Tuesdays, Thursdays) and remotely on non-delivery days (Mondays, Wednesdays, Fridays). Once AAMOW returns to delivering meals six (6) day per week, the person is this role will work their full appointment in the office. BACKGROUND SCREENING Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. U-M EEO/AA STATEMENT The University of Michigan is an equal opportunity/affirmative action employer. U-M COVID-19 Vaccination Policy COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites. Company Description Nationally Recognized for work/life effectiveness by WorldatWork Top 5 employer in Michigan by Crains Detroit Business Fobes 1 Best Employer in Michigan Ranked 11 in the US and best in Michigan Best Hospitals rankings for 2020-21 Five medical specialties ranked in the nations top 10 and was ranked No. 1 in the state of Michigan. Michigan Medicine ranked 15 in Newsweeks Worlds Best Hospitals rankings

Keywords: Michigan Medicine, Ann Arbor , Volunteer Coordinator, Other , Ann Arbor, Michigan