Branch Client Associate II - Wine Division
Company: Silicon Valley Bank
Location: Ann Arbor
Posted on: June 24, 2022
**BE PART OF A BANK LIKE NO OTHER.**
When you work with the world's most innovative companies, you know
you're making a difference.
Our clients are the game changers, leaders and investors who fuel
the global innovation economy. They're the businesses behind the
next medical breakthroughs. And the visionaries whose new
technologies could transform the way people live and work.
They come to SVB for our expertise, deep network and nearly forty
years of experience in the industries we serve, and to partner with
diverse teams of passionate, enterprising SVBers, dedicated to an
inclusive approach to helping them grow and succeed at every stage
of their business.
Join us at SVB and be part of bringing our clients' world-changing
ideas to life. At SVB, we have the opportunity to grow and
collectively make an impact by supporting the innovative clients
and communities SVB serves. We pride ourselves in having both a
diverse client roster and an equally diverse and inclusive
organization. And we work diligently to encourage all with
different ways of thinking, different ways of working, and
especially those traditionally underrepresented in technology and
financial services, to apply.
Interested in doing something exciting? SVB clients are the most
innovative companies and their investors around the world are
taking on some of the world's biggest issues. A phenomenal chance
to create a difference!
**ABOUT SILICON VALLEY BANK'S WINE DIVISION**
Over the past twenty-eight years, SVB's Wine Division has developed
hundreds of relationships with premium wine companies and remains a
well-respected advisor in the wine industry due to our deep focus
on the industry and longstanding track record.
**ABOUT THE ROLE**
Provides client support to inquiries that include: general bank
transactions; operational issues, and/or assistance with bank
products. Requests are received from various channels, including
face-to-face, email, phone, or from internal business partners.
Works under moderate supervision and has skills that are applied to
the essential functions. Applies knowledge or resources to resolve
moderately sophisticated issues, calls out complex non-routine
problems. Accountable for performing assigned functions efficiently
while ensuring all regulations, procedures, and policies are
**IN-BRANCH CLIENT SUPPORT MAY INCLUDE, BUT NOT LIMITED TO THE
- Greeting all branch customers with outstanding customer service
and handling reception duties for customers meeting with other
- Processing of deposits/cashing checks
- Placing holds
- Completing Currency Transaction Reports (CTR's)
- Processing payments
- Fulfilling cashier check requests
- Processing courier bags with client cash deposits
- Other common Bank Teller duties
**BACK OFFICE CLIENT SUPPORT MAY INCLUDE THE FOLLOWING:**
- Reviewing inquiry and formulating response or implementing action
to resolve which may result in inquiry being resolved during
initial contact or may perform additional research, problem
solving, or raises concern to other internal team members.
- Verifying signatures
- Responding to NSF notices for wires, checks, Foreign Exchange
- Processing mail, payments, check orders
- Process paperwork for new accounts, close accounts, account
updates, online banking enrollment and maintenance, products and
services setup and maintenance; product and services training
- Fraud monitoring and raises critical issues
- Scanning deposits
- Tracking, verifying and/or inputting information
- Preparing daily reports
- Arranging appointments
- Researching deposit items
We are the 15th largest bank in the US by assets (Federal Reserve,
9/30/21) and we have offices in innovation hubs around the US and
- 2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL
GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron
device are trademarks of SVB Financial Group, used under license.
Silicon Valley Bank is a member of the FDIC and the Federal Reserve
System. Silicon Valley Bank is the California bank subsidiary of
SVB Financial Group (Nasdaq: SIVB ).
**EQUAL EMPLOYMENT OPPORTUNITY**
Silicon Valley Bank is an equal opportunity employer and is
dedicated to expanding its commitments and investments to create a
more diverse, equitable and inclusive company culture and
innovation ecosystem. We are strongly committed to the values and
policy of equal employment opportunity across our employment
Silicon Valley Bank is registered in England and Wales at
Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No.
FC029579. Silicon Valley Bank is authorised and regulated by the
California Department of Business Oversight and the United States
Federal Reserve Bank; authorised by the Prudential Regulation
Authority with number 577295; and subject to regulation by the
Financial Conduct Authority and limited regulation by the
Prudential Regulation Authority. Details about the extent of our
regulation by the Prudential Regulation Authority are available
from us on request.
Keywords: Silicon Valley Bank, Ann Arbor , Branch Client Associate II - Wine Division, Other , Ann Arbor, Michigan
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