REMOTE - Lead UX Designer

Company: Insight Global
Location: Ann Arbor
Posted on: June 25, 2022

Job Description:

A computer software company that has an analytics automation platform is looking for a lead UX designer to join a growing team within strategy and ops in customer service and support.As the Lead User Experience Designer, reporting to the Principal of Customer Digital Experience, you will partner with Customer Service and Support Leadership to support and help drive the execution of the vision and roadmap for the new Customer Portal. Leveraging artificial intelligence and machine learning you will help deliver a personalized, omnichannel customer experience that enables customers to mature their analytics practice and achieve their business outcomes using the products. This is an outstanding opportunity for a team player with a customer first mindset and a proven record of designing highly engaging digital experiences to continue to innovate with an award-winning team.Responsibilities-Lead user experience design aspects on projects to improve the Customer Digital Experience-Create user-centered designs that drive engagement by leveraging industry best practice, market analysis, customer feedback, site metrics, and usability findings-Collaborate with cross-functional teams of product managers, developers, and designers to help define project goals, requirements, and user stories-Create and maintain customer user personas, processes, journey maps, empathy maps, and story maps-Develop conceptual diagrams, wireframes, visual mockups, click-throughs, and prototypes-Collaborate in the definition of a visual design system for a consistent look and feel following branding-Design the UI architecture, interface, and interaction flow of applications and experiences-Measure digital experience design performance and iterate to optimize those experiences-Experience working with the Salesforce platform, especially Experience Cloud, Service Cloud, Community and Lightning-5+ years experience in UX/UI design-Bachelors and/or masters degree in Human-Computer Interaction, User Experience Design, Interface Design, Computer Science, or a related field-Demonstrated experience with creating measurably effective digital experiences from concept to production that led to positive business outcomes-Strong knowledge of user experience design, information architecture, usability principles and techniques-Proficiency with design and prototyping tools such as Figma, Sketch, Invision, Zeplin or the Adobe Creative Suite-Knowledge of cross-browser and cross-device compatibility, digital standards, behaviors, and limitations-Experience with implementing responsive/adaptive web designs-Working knowledge of business intelligence, web analytics, product analytics, and machine learning-Demonstrated analytical, communication, presentation, and interpersonal skills-Experience working with Agile/Scrum methodologies-Ability to manage multiple projects, competing priorities and deadlines

Keywords: Insight Global, Ann Arbor , REMOTE - Lead UX Designer, Other , Ann Arbor, Michigan