RELATIONSHIP BANKER
Company: Old National Bank
Location: Ann Arbor
Posted on: August 2, 2022
Job Description:
Old National Bank is honored to be named one of the World's Most
Ethical Companies for the 11th consecutive year! - -Old National
Bank was established in 1834. Today, we are the largest financial
services holding company with dual headquarters in Chicago and
Evansville, IN. We provide an array of services to our clients
which include Community Banking, Investments, and Wealth
Management. At Old National, we believe that by helping our
associates balance work life with home life, we create a more
productive workforce and a stronger company. - -Old National Bank
is seeking a Relationship Banker for our Community Banking Center.
-You will be responsible for delivering an exceptional in-branch
client experience, serving as a single point of contact in
fulfilling the client's sales, service, and transactional needs.
Central to this role is the ability to engage with client's, build
long-term relationships, create loyalty by providing insight,
advice, personalized financial solutions, and recommendations based
on both the client's needs and how they prefer to do business with
Old National. -The Relationship Banker implements strategies to
retain and deepen existing client relationships, establishes new
banking relationships through the execution of Old National's sales
process, refers clients to product partners (e.g., Mortgage,
Investments, Treasury Management, Merchant Services, Private
Banking, Wealth Management, Commercial), builds customer confidence
with digital channel capabilities, provides account servicing and
maintenance, effectively resolves customer concerns assists with
problem resolution, and processes transactions accurately and
efficiently. - -Responsibilities:
Contributes to the banking center's
overall success by meeting defined targets for both sales and
serviceActively participates in weekly sales meetings, call nights,
sales blitzes, and other activities to grow salesDemonstrates
in-depth knowledge of the different banking channels and promotes
opportunities to introduce clients to these capabilities; provides
customer education and guidance on various self-service solutions
including Smart ATMs, online and mobile banking to enhance their
service experience.Proactively resolves a variety of moderate to
complex customer maintenance and/or client service problems using
available resources for problem resolution, including analysis and
understanding of information received from other internal
departments such as Loan Operations, Deposit Operations, Internal
Bank Support, Reconcilement, Risk Management, etc. - Maintains
well-developed knowledge of all products and services and
effectively applies that knowledge to understand and fulfill client
needsProactively seeks coaching to develop service and sales
skills; shares knowledge and best practices to enhance the team's
skills and performanceExecutes all sales, service, and banking
transactions accurately and in compliance with bank policies,
procedures, and regulatory requirementsMay assist in mentoring and
training of new associatesMay serve as back up to the Banking
Center Manager or Assistant Manager to oversee daily branch
operations such as opening/closing the branch, ensuring adherence
to established bank policies and procedures, researching, and
resolving customer issues, etc. - -Experience/Qualifications:
High school graduate or equivalent
required; Associate's degree or post-secondary classes or degree
preferred2+ years of experience in retail sales, banking, and/or
consumer lending or advanced education in lieu of work
experienceNMLS registered or ability to obtain NMLS registration
-Old National is proud to be an equal opportunity employer focused
on fostering an inclusive workplace and committed to hiring a
workforce comprised of diverse backgrounds, cultures and thinking
styles. - -As such, all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, protected veteran status, status as
a qualified individual with disability, sexual orientation, gender
identity or any other characteristic protected by law. - -We do not
accept resumes from external staffing agencies or independent
recruiters for any of our openings unless we have an agreement
signed by the Talent Acquisition Director, VP, to fill a specific
position. - -
Keywords: Old National Bank, Ann Arbor , RELATIONSHIP BANKER, Other , Ann Arbor, Michigan
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