Member Service Advisor - Float

Company: BlueOx Credit Union
Location: Jackson
Posted on: August 4, 2022

Job Description:

Join our team and make a positive impact! Experience the BlueOx culture and enjoy a professional, fun, and rewarding career. We pay and reward for knowledge, expertise, integrity, and dynamic personalities. At BlueOx, we are committed to putting our members first and are looking for diverse, energetic, goal-oriented professionals that share the same passion to serve our members and communities as we do. Benefits Offered: --- 401(k) match and Profit Sharing --- Education reimbursement --- Up to $600 in wellness reimbursement annually - fitness equipment, gym membership, massages, etc. --- Full Medical, Dental, Vision, and Prescription Insurance coverage --- Health Savings Account with bi-weekly Employer Contributions --- Employer Paid Life Insurance --- Employer Paid Short and Long Term Disability coverage --- Generous Paid Time Off --- 13 Paid Holidays --- Employee Assistance Programs --- Monthly commissions and incentives --- Employee Appreciation Events --- Community Volunteering Opportunities --- Performance and Discretionary Bonuses --- and more ***This is a Float position. Travel to all BlueOx Credit Union locations will be required. Travel time to locations other than the MSA Float's home branch will be paid and mileage over 100 miles round trip will be reimbursed at BlueOx Credit Union's current mileage reimbursement rate.*** The Member Service Advisor assists members and potential members with loan requests, new account openings, processes account transactions, and resolves problems. The Member Service Advisor provides clerical and administrative support needed to process and close member loans. The Member Service Advisor is expected to provide excellent member service, in accordance with expectations set forth by Management, and strive to meet or exceed assigned goals.

• Provide informed, prompt, accurate service and support to all members and associates by waiting on or acknowledging members in the lobby immediately, answering the telephone when possible, and responding timely to messages or correspondence.
• Open all accounts, certificates, loans, and other credit union products or services accurately, ensuring all related forms and documents are completed and filed/scanned in a timely manner. Carry out assigned duties and responsibilities with minimal errors according to established department standards.
• Actively cross-sell products and services to members to achieve or exceed all established goals and assist in meeting Branch and Credit Union goals.
• Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
• Ensure compliance with all applicable credit union policies and procedures.
• Produce loan documents, reports, and new accounts with no unresolved errors according to established standards. Prepare applications for underwriting; complete, organize and close loan documentation within the required time frame. If you are an expert in hospitality, love people, and have a passion for advancing lives, apply today! BlueOx Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws. PI185468242

Keywords: BlueOx Credit Union, Ann Arbor , Member Service Advisor - Float, Other , Jackson, Michigan