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Onboarding & Retention Specialist

Company: OPUS IVS Inc
Location: Ann Arbor
Posted on: August 4, 2022

Job Description:

Company OverviewOur mission at Opus IVS is to unlock the potential of human relationships - by creating tools that simplify and increase the efficiency of developing and managing relationships. We strive to fulfill our mission with grace, courtesy, and client satisfaction.Founded in 2018, Opus IVS technology & products has been a leader in the industry since the late 90's. We eliminate the uncertainty of repairing complex vehicle systems with our OE level tools and brand-specific support technicians who are OE trained and certified. Our variety of products and services are used in over 50,000 facilities around the world. At Opus IVS, we offer our employees a host of additional compensation and benefits, including but not limited to college tuition reimbursement, flexible work option (where applicable), competitive 401K match, commission/bonuses, referral bonuses, and career advancement opportunities. Job OverviewOpus IVS is looking for a talented and personable Onboarding & Retention Specialist responsible for the training of new clients on recently purchased products, as well as, ensuring satisfaction of the product(s) technology.Responsibilities and DutiesAnswering all inbound phone callsAnswering inbound Phone requests from clients in a timely fashionDocumenting customer interactions properly within the CRM as a matter of recordProvide remote training to customers to ensure full capability of tools are utilized with no issuesAssist with integration of tool in the client's systemMonitor client usage reportsFollow up with client on any technical issues; escalate if necessaryOther duties as assignedQualificationsMust have High School diploma or GEDMinimum of 2 years working in technical support or equivalent environmentStrong verbal and written communications skillsAble to successfully navigate Windows 10 and Office 365Superior customer service skillsAbility to multi-task, prioritize, and manage time effectivelyPreferred QualificationsHigh learning agilityExperience working with Salesforce or similar CRM Experience training in a remote capacityFamiliarity with SLAs and meeting MetricsCall center and/or sales experienceBilingual a plus but not required PI187324591

Keywords: OPUS IVS Inc, Ann Arbor , Onboarding & Retention Specialist, Other , Ann Arbor, Michigan

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