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eBanking Customer Support Specialist - $1000 Signing Bonus!

Company: Bank of Ann Arbor
Location: Ann Arbor
Posted on: September 22, 2022

Job Description:

Who We AreBank of Ann Arbor is one of the nation's best financial institutions, serving the Southeast Michigan area for over 25 years! At Bank of Ann Arbor, we help our clients succeed financially. We serve our clients with a purpose and a passion, and our talented team delivers uncompromised value with every interaction. It is the mission of Bank of Ann Arbor to be a dynamic, growing and sustainable community bank that is the premier financial institution within the markets it operates; it will be owned by individuals in its markets, managed locally, and responsive to the needs of its communities. The Bank will serve and partner with its customers and communities to achieve their financial goals through high quality products delivered by energized employees and through community service comprised of donations, time, and leadership. Our employees are valued and will work in a culture that invests in their development and rewards their positive contributions.Who You AreYou are a patient problem-solver that enjoys a fast-paced environment and helping others! You are self-motivated individual and successful working in a team environment providing excellent customer service to our clients. You serve as the point-of-contact for all of our online banking clients and when they have a problem they turn to you for help in finding a resolution. You will work closely with the Online Banking team to develop an understanding of our client behaviors and their challenges, researching trends and keeping updated with various online banking fraud trends. This position will be located either at our Ann Arbor Branch or Birmingham Branch, onsite.Your Role

  • Provide support to the eBanking and Cash Management team to include answering incoming phone lines for online banking assistance, responding and addressing incoming eBanking emails and adding new clients or services to client profiles.
  • Provides support and training to online and mobile customers via phone and email, including password resets, completing account setup documentation, troubleshooting problems, and resolution of complaints.
  • Provides support to branches for ACH, Retail and Business Online Banking, Merchant Capture, Retail and Business Mobile Banking and Positive Pay questions
  • Monitors Online banking activity: Contacts inactive customers for reactivation or deletion
  • Provide support for all Cash Management products and services.
  • Works with customers to determine product needs through email and/or phone calls.
  • Completes set up of Business Online Banking clients in the Access Manager
  • Works with vendors (Fiserv, CheckFree) to troubleshoot and resolve technical issues. Experience and Skills Your Knowledge and Experience
    • High school diploma or GED
    • 2 years working on relevant bank systems, and a background with online banking very helpful.
    • Excellent verbal and written communication skills a must.
    • Demonstrated professionalism and ability to provide excellent customer service for customers and bank staff
    • Advanced understanding of technology, mobile applications, online sites, etc.
    • Excellent problem solving, organizational and ability to manage multiple priorities.

Keywords: Bank of Ann Arbor, Ann Arbor , eBanking Customer Support Specialist - $1000 Signing Bonus!, Other , Ann Arbor, Michigan

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