Customer Relations Representative
Location: Ann Arbor
Posted on: September 24, 2022
Every product you buy needs packaging.
We provide the best way for thousands of eCommerce merchants from
Shopify, BigCommerce, Square, ShipBob, and countless others to get
their custom packaging.
Who we're looking for :
--- Is savvy AF when it comes to their way around a CRM.
--- Wants to help merchants succeed.
--- Wants to succeed themselves!
--- A gritty self-starter ready to step up to new challenges.
------ Looking for someone who has the capacity to care about
--- Develop a growth strategy focused both on customer satisfaction
--- Conduct research to identify new markets and customer needs
--- Arrange business meetings (online) with prospective clients
--- Promote the company's products/services addressing or
predicting clients' objectives
--- Prepare checkout links, quotes, and other sales material for
--- Keep records of sales, revenue, invoices, etc.
--- Provide trustworthy feedback and after-sales support
--- Build long-term relationships with new and existing
--- Maintaining the CRM database (HubSpot)
--- Mining the CRM database for potential clients in the correct
lifecycle stage for conversion
--- Meeting customer retention targets
--- Proven working experience
--- Ability to work in a fast-paced & ever-changing environment
--- Experience in customer support is a plus
--- Experience in E-commerce/Packaging is a plus
--- Proficiency in MS Office HubSpot expert preferred (automation,
workflow creation etc.) --- Proficiency in English Market
--- Communication and negotiation skills Ability to build
--- Time management and planning skills
Keywords: Arka, Ann Arbor , Customer Relations Representative, Other , Ann Arbor, Michigan
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