Aftermarket Demand Planner
Location: Ann Arbor
Posted on: November 22, 2022
Company Overview:KLA is a global leader in diversified
electronics for the semiconductor manufacturing ecosystem.
Virtually every electronic device in the world is produced using
our technologies. No laptop, smartphone, wearable device,
voice-controlled gadget, flexible screen, VR device or smart car
would have made it into your hands without us. KLA invents systems
and solutions for the manufacturing of wafers and reticles,
integrated circuits, packaging, printed circuit boards and flat
panel displays. The innovative ideas and devices that are advancing
humanity all begin with inspiration, research and development. KLA
focuses more than average on innovation, and we invest 15% of sales
back into R&D. Our expert teams of physicists, engineers, data
scientists and problem-solvers work together with the world's
leading technology providers to accelerate the delivery of
tomorrow's electronic devices. Life here is exciting and our teams
thrive on tackling really hard problems. There is never a dull
moment with us.
Group/Division:The Global Service Support Organization (GSS) team
headquartered in Milpitas, CA is our service organization that
consists of Service Sales and Marketing, Spares Supply Chain
management, Field Operations, Engineering, Product Training, and
Technical Support. The GSS organization partners with our field
teams and customers in all business sectors to maintain the high
performance and productivity of our products through a flexible
portfolio of services. Our comprehensive services include proactive
management of tools to identify and improve performance; expertise
in optics, image processing and motion control with worldwide
service engineers, 24/7 technical support teams and knowledge
management systems; and an extensive parts network to ensure
worldwide availability of parts.
Job Description/Preferred Qualifications:KLA seeks an organized
professional for the role of Spares Field Demand Planner
(Aftermarket), supporting the service organization across multiple
product families for a given regional location. You will work
closely with Sales/Marketing, internal product and supply planning,
technical PSO rep and logistics teams in order to coordinate
installed base growth, demand trends, lead regional inventory
levels and the overall spares support for their region. Intent with
this role is to optimize the spares stocking strategy while
maintaining customer happiness by working with field teams to
understand customer concerns and performance and act as liaison to
internal support groups, ensuring robust support plans to meet
- Single point of contact for regional counterparts on the Spares
Demand Planning team.
- Lead communications and messaging between customer regions and
internal planning counterparts.
- Drive Spares Delivery Performance across all products for your
region by reviewing stocking levels, replenishments, field demand
behavior and upcoming ramp.
- Translate regional/customer requests into a problem statement
for review with HQ team.
- Ensure that established targets and service commitments are
incorporated into the Global Spares Plan.
- Observe and report out Fill Rate Performance v. Fill Rate
Targets and Planned vs. Actual Inventory
- Perform miss analysis and drive cross-functional actions that
impact current and future Fill Rate performance
- Ability to recognize process gaps and drive improvements
holistically across cross functional teams
- Conduct ramp readiness reviews for spares support within
assigned region. Ensuring spare plan coverage sufficient to meet
entitlement requirements during customer ramp
- Bachelor's degree plus 3+ years of related experience. BS or
BA, preferably in a relevant field such as Business, Supply Chain
Management, Logistics, Data Analytics.
- High proficiency in MS Excel; MS Access. Data Base, SQL a
- Critical thinking and strong analytical skills: ability to
collect, prioritize, and analyze data to support demand and supply
- Ability to work well on cross-functional teams.
- Handle ambiguity, identify gaps, and implement innovative
solutions to increase operational efficiency. Uses professional
concepts and company objectives to resolve sophisticated issues in
creative and effective ways.
- Requires persistence and adaptability to fast paced and highly
- Should enjoy an exciting and fast paced environment.
Minimum Qualifications:Bachelor's degree with +5 years' work
experience, OR Master's degree with +3 years' work experience
The company offers a competitive and comprehensive benefits package
including but not limited to the following: medical, dental,
vision, life, and other voluntary benefits, 401(K) including
company matching, employee stock purchase program (ESPP), student
debt assistance, tuition reimbursement program, financial planning
benefits, employee assistance program (EAP), paid time off and paid
company holidays, family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not
discriminate on the basis of race, religion, color, national
origin, sex, gender identity, gender expression, sexual
orientation, age, marital status, veteran status, disability status
or any other status protected by applicable law. We will ensure
that qualified individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment.
Keywords: KLA, Ann Arbor , Aftermarket Demand Planner, Other , Ann Arbor, Michigan
Didn't find what you're looking for? Search again!