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It Specialist (custspt)

Company: USAJOBS
Location: Ann Arbor
Posted on: November 26, 2022

Job Description:

SummaryWhat General Information Do I Need To Know About This Position? The DOI-wide direct hire authority for IT Specialist/2210-5 is being used to fill this position. This is a term appointment not to exceed 13 months with possible extensions up to a total of 4 years without further competition. Appointment to this position will not convey permanent status in the Federal service. Salary: $39,743 to $51,664 NOTE: First time hires to the Federal Government are typically hired at the Step 01. Learn more about this agency Help Overview

  • Accepting applications
    • Open & closing dates 11/09/2022 to 11/16/2022
    • Salary $39,743 - $51,664 per year
    • Pay scale & grade GS 5
    • Help Location 1 vacancy in the following location:
      • Ann Arbor, MI 1 vacancy
      • Remote job No
      • Telework eligible Yes-as determined by the agency policy.
      • Travel Required Occasional travel - You may be expected to travel for this position on average 2 nights per month.
      • Relocation expenses reimbursed No
      • Appointment type Term - 13 months
      • Work schedule Multiple Schedules - Full time or Part time at least 32 hours per week
      • Service Competitive
      • Promotion potential 9
      • Job family (Series) 2210 Information Technology Management
      • Supervisory status No
      • Security clearance Not Required
      • Drug test No
      • Position sensitivity and risk Non-sensitive (NS)/Low Risk
      • Trust determination process Credentialing
      • Announcement number USGS-RES-23-11654199-DH-AKS
      • Control number 688329700 Help This job is open to
        • Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee.
        • The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. VideosHelp DutiesAs an IT Specialist (Customer Support) within the Great Lakes Science Center, some of your specific duties will include:
          • Assists customers in resolving routine, recurring problems.
          • Updates and maintains problem tracking/ticketing systems to track and identify customer needs.
          • Assists in installing, configuring, and testing software on customer workstations, hardware, and software components.
          • Assists in presenting formal and informal training, guidance, and assistance to customers.
          • Provides routine advice and guidance to customers requesting information on established policy or procedures, including those related to information security/information assurance.
          • Operates government owned vehicle as an incidental driver. Help Requirements Conditions of Employment
            • Key Requirements:
            • Applicants must be U.S. Citizens.
            • Suitable for Federal employment, as determined by background investigation.
            • Selectee may be subject to serving a one-year probationary period.
            • More requirements are listed under Qualifications and Other Information.
            • Selectee must provide a valid state driver's license & safe driving record. Are There Any Special Requirements For This Position?
              • If selected you may be asked to provide information regarding your COVID-19 vaccination status for the purposes of implementing workplace safety protocols, such as those related to masking, physical distancing, testing, travel, and quarantine.
              • Driver's License/Driving Record - You will be required to operate a government-owned or -leased vehicle in the performance of your official duties. Applicants for this position must meet the following requirements:(1) possess a valid State license, and (2) possess a safe driving record. If selected, you will be required to provide proof of a valid State license & a copy of your driving record.
                • Because this position requires travel for official business, the selectee will be required to apply for a charge card within 30 calendar days of appointment. Individuals who have delinquent account balances from a previous Government charge card will be required to satisfy their existing obligation before a new card can be issued.
                • A background investigation will be required for this position. Continued employment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.
                • Throughout the recruitment and hiring process we will be communicating with you via email; therefore, it is imperative that the email address you provide when applying for this vacancy remains active. Should your email address change, please notify the point of contact identified in the vacancy announcement as soon as possible so that we can update our system. QualificationsBasic Requirements: Individuals must have IT-related experience demonstrating each of the four competencies listed below.
                • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
                • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
                • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
                • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. For GS-05: Applicants must meet one of the following to qualify: **Successful completion of a full 4 year course of study above high school leading to a bachelor's degree in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. **OR responsible IT experience in all of the competencies listed above. You must meet all qualification and eligibility requirements for the position by the closing date of the announcement. Education
                  • Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
                  • Education completed in colleges or universities outside the United States may be used to meet the above requirements. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: . Additional informationOther Information:
                    • Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.
                    • Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for and performance of higher-level duties.
                    • Under Executive Order 11935, only United States citizens and nationals (residents of American Samoa and Swains Island) may compete for civil service jobs. Agencies are permitted to hire non-citizens only in very limited circumstances where there are no qualified citizens available for the position.
                    • USGS employees are subject to Title 43, USC Section 31(a) and may not: (a) have any personal, private, direct or indirect interest in lands or mineral wealth of lands under survey; (b) have any substantial personal, private, direct or indirect interests in any private mining or mineral enterprise doing business with the United States; or (c) execute surveys or examinations for private parties or corporations.
                    • The application contains information subject to the Privacy Act (P.L. 93-579, 5 USC 552a). The information is used to determine qualifications for employment, and is authorized under Title 5, USC, Section 3302 and 3361.
                    • DOI uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit
                    • The Department of the Interior (DOI) places a high value on diversity of experience and cultural perspectives and encourages applications from all interested eligible candidates. Diversity, equity, inclusion, and accessibility (DEIA) are fundamental principles that guide the Department and allow us to successfully achieve our mission.
                      • USGS has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework in accordance with the DOI Telework policy and with supervisor approval. The official worksite for the selectee is the duty station identified in this vacancy announcement. The selectee will typically report to this duty location on a regular and recurring weekly basis.
                      • For additional information on our internal telework policy, please reference the Department of the Interior Telework Handbook at:
                      • Working for the U.S. Geological Survey offers a comprehensive benefits package that includes paid vacation, sick leave, and holidays; health, life, dental, vision, and long term care insurance, flexible spending accounts, and participation in the Federal Employees Retirement System. Read more
                        • Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above. --Basis of Rating: The DOI-wide direct hire authority for IT Specialist 2210/GS-05 is being used to fill this position. All applicants who meet the eligibility requirements and minimum qualification requirements will be referred for consideration.
                          • Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
                          • As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. Required documents may be: (1) uploaded directly from your desktop; or (2) uploaded directly from your USAJOBS stored attachments. Transcripts --If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide all unofficial transcripts (undergraduate, graduate, etc.) or list of course work, which includes semester hours earned and grade received, by the closing date of this announcement or you will be disqualified from further consideration. Please ensure that all documentation is legible. Career Transition Assistance Plan (CTAP) & Inter-agency Career Transition Assistance Plan (ICTAP) Eligibles --If you are claiming CTAP/ICTAP eligibility, the Servicing Human Resources Office must receive proof by the closing date of this announcement that you meet the requirements of 5 CFR 330 Subpart F for CTAP and 5 CFR 330 Subpart G for ICTAP or you will not receive priority consideration. This includes:
                            • copy of the agency notice;
                            • your most recent Performance Rating; and
                            • your most recent SF-50 noting current position, grade level, and duty location. If you are a CTAP or ICTAP eligible, you will be considered well qualified if you earn a minimum score of 85 (prior to the assignment of veteran's preference points). For more information on CTAP/ICTAP please click here. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Keywords: USAJOBS, Ann Arbor , It Specialist (custspt), Other , Ann Arbor, Michigan

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