Night Audit Supervisor
Company: Kensington Hotel
Location: Ann Arbor
Posted on: November 26, 2022
*Position*: Night Audit Supervisor
*Reports to*: Front Office Manager
*Job Type*: Full Time (40 hrs per week)
*Typical Shifts*: 11:00p-7:00a
*Schedule Requirements*: Open availability for all 7 nights per
In addition to all duties of a Night Auditor, the Night Audit
Supervisor will also:
Provide effective oversight of the Night Audit staff of 4-5
individuals, supporting 2 hotels
Collaborate with Front Desk and Accounting leadership to develop
and maintain standard training protocols; ensure proper training of
all team members
Act as Manager on Duty to resolve any guest complaints or security
Compose and conduct performance evaluations, resolve associate
problems, provide open communication and recommend discipline
and/or termination when appropriate
Perform any other job related duties as assigned.
Must have 2 years of experience as a supervisor or manager in a
customer service field and be able to demonstrate leadership
Ideal candidate will have experience at a hotel front desk, as a
night auditor for at least 6 months
Must have prior experience working with Microsoft Excel, well
versed in accounting-related formulas
Must be 18 years or older
Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Must be willing to "pitch in" and help co-workers with their job
duties and be a team player.
Ability to use a calculator to prepare moderately complex
mathematical calculations without error.
Ability to effectively deal with customers, with high levels of
patience, tact, and diplomacy.
Ability to establish and maintain effective working relationships
with associates and customers.
Ability to stand and move throughout the front office and
continuously perform essential job functions.
Ability to access and accurately input information using a
moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Job Type: Full-time
Pay: $20.00 per hour
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Retirement plan
* Vision insurance
* 8 hour shift
* Overnight shift
* Weekend availability
* Night Audit: 1 year (Preferred)
* Customer Service Supervisor: 2 years (Required)
* English (Required)
Work Location: One location%58047475%
Keywords: Kensington Hotel, Ann Arbor , Night Audit Supervisor, Other , Ann Arbor, Michigan
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