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Information Receptionist

Company: Veterans Affairs, Veterans Health Administration
Location: Ann Arbor
Posted on: January 16, 2023

Job Description:

Summary The incumbent serves as a Red Coat Transport Ambassador Guest Relations for Office of Veteran Experience with primary duties and responsibilities supporting the Office of Veteran Experience and/or Service Chief. The position is in Office of Veteran Experience section under the Office of the Director. The incumbent is physically located at or near a main entrance of the campus and/or supporting the Information Desk. Responsibilities Duties include, but are not limited to; Provides basic transport of patients to and from departments Utilizes sound judgment and critical thinking skills to prioritize actions and meet urgent/emergent patient needs in an unpredictable, rapidly changing environment of care Recognizes individual and age-specific needs of patients and delivers care accordingly Utilizes verbal or written "hand off' interactive communication that allows the opportunity for questioning between giver and receiver of patient information Consistently complies with Cyber and Informational Security Policies and Procedures at all times Access patient information only when required for the performance of duties Consistently complies with HIPPA Privacy Rules Recognizes special needs of the older patient Provides care of and/or assists in patient care including, ambulating, and positioning for safety and proper body mechanics Anticipates needs and actions required and in response to emergent medical situations Recognizes that establishing and maintaining a therapeutic relationship with patients will promote trust Consistently transfers, and transports patients (traveling by golf cart, wheelchair) fo appointments or tests in a safe and efficient manner Work Schedule: Monday - Friday - 1 vacancy in each of the following tours - 8:30am - 5:00pm 9:00am - 5:30pm Compressed/Flexible: Not available Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Information Receptionist/PD92171A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required Not Required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/27/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 4 position, you must have served 52 weeks at the GS 3. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education is described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 3 in the normal line of progression for the occupation in the organization. Qualifying general experience is documented experience progressively of basic or commonly used rules, procedures, or operations that typically requires some previous training or experience and indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. (This experience must be supported by your resume to be creditable.). OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 2 years education above the high school level (i.e., 60 semester hours) in any field for which high school graduation or the equivalent is the normal prerequisite. NOTE: One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (UNOFFICIAL TRANSCRIPT REQUIRED: If you do not submit your transcript, your application will not be reviewed.). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond GS-3 education requirement (i.e., successfully completed 1-year education above high school). (UNOFFICIAL TRANSCRIPT REQUIRED: If you do not submit your transcript, your application will not be reviewed.). You will be rated on the following Competencies for this position: Agility Customer Service Manages and organizes information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work will vary. There will be some walking and standing, possible bending, carrying of light items such as papers, books, small parts, driving a golf cart, pushing wheelchairs. Work Environment: The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices and meeting and training rooms. The work area is adequately lighted, heated and ventilated. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

Keywords: Veterans Affairs, Veterans Health Administration, Ann Arbor , Information Receptionist, Other , Ann Arbor, Michigan

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