Medical Assistant (MA) or LPN
Company: Trinity Health - IHA
Location: Ann Arbor
Posted on: January 18, 2023
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Job Description:
POSITION DESCRIPTION:Assists in the examination and treatment of
patients by tracking patient information, documenting the medical
record, assisting with in-office procedures and testing,
administering medications and providing patient and caregiver
education. Duties are performed under the oversight and direction
of professional clinical staff and providers as outlined in the
Clinical Support Staff Scope of Practice document.ESSENTIAL JOB
FUNCTIONS:Greets and courteously escorts patient and other guests
to examination room.Determines and documents reason for the visit;
utilizes critical thinking skills within the scope of the role to
assess if patient information requires higher level follow
up.Performs initial response screening following protocols approved
by supervising healthcare provider (i.e., physician, nurse
practitioner, physician assistant, nurse midwife); obtains
information from patient to complete appropriate EMR template(s) to
update patient history.Obtains patient vital signs and accurately
documents information in patient EMR file; including vital signs,
such as pulse rate, temperature, blood pressure, height and weight;
calculates and documents BMI.Directly enters medication, laboratory
and radiology orders into the electronic medical record per state,
local and professional guidelines. Performs diagnostic tests as
directed by healthcare provider. May operate equipment to
administer routine diagnostic tests.Credentialed MAs will perform
TB testing. Tracks and informs patient of laboratory/diagnostic
test results as directed by provider and according to IHA/office
protocols; communicates with patient regarding provider
instructions based on test results received. Administers prescribed
medications and facilitates prescription renewals as directed by
healthcare provider.Performs general specimen collection duties
(including blood, urine, throat swabs, etc.) and/or assists with
other office procedures/surgeries as required; during the
performance of these duties adheres to all IHA specified policies,
procedures and safety precautions.Participates in disease
management programs under supervision of Care Manager and/or Nurse
Manager.Actively works to improve practice performance on Quality
incentives including but not limited to Provider Dashboard, PCMH,
and Health Plan incentives such as BCN Physician Recognition
Program, BCBSM Clinical Quality and Priority Health Physician
Improvement Plan.Provides patient/family education as directed by
healthcare provider.Takes and relays accurate, comprehensive, dated
and signed messages in a timely manner.Serves as liaison between
patient and healthcare provider when necessary. Ensures timely and
courteous follow-up regarding patient questions.Attends required
meetings and participates in committees as requested.Supports other
offices, attends meetings and training as assigned. Performs other
duties as assigned and works within the scope of MA
certification.ORGANIZATIONAL EXPECTATIONS:Creates a positive,
professional, service-oriented work environment for staff, patients
and family members by supporting the mission and values of both IHA
and Trinity Health.Must be able to work effectively as a member of
the clinical care team. Successfully completes IHA's "The Customer"
training and adheres to IHA's standard of promptly providing a high
level of service and respect to internal or external
customers.Maintains knowledge of and complies with IHA standards,
policies and procedures. Maintains complete knowledge of office
services and in the use of all relevant office equipment, computer
and manual systems.Maintains strict patient and employee
confidentiality in compliance with IHA and HIPAA guidelines.Serves
as a role model by demonstrating exceptional ability and
willingness to take on new and additional responsibilities.
Embraces new ideas and respects cultural differences.Uses resources
efficiently. If applicable, responsible for ongoing professional
development - maintains appropriate licensure and continuing
education credentials, participates in available learning
opportunities. MEASURED BY:Performance that meets or exceeds IHA
CARES Values expectation as outlined in IHA Performance Review
document, relative to position. ESSENTIAL QUALIFICATIONS:EDUCATION:
High School Diploma or GED. Successful completion of
accredited/approved MA program and MA Externship, Emergency Medical
Technician (EMT) program, Paramedic program or Certified Athletic
Trainer. If credentialed, maintains current MA Re-Certification
CEUs. CREDENTIALS/LICENSURE: MA-Non-Credentialed I: MA eligible to
attain Medical Assistant Certification is desired, or EMT with
current/active license in the State of Michigan, or Paramedic
following successful completion of the National Registry Paramedic
Exam and/or holds a current/active license in the State of
Michigan. Valid CPR certification.MA-Credentialed I: Certification
as a Medical Assistant through one of the following certifying
agencies: American Association of Medical Assistants (CMA)American
Medical Technologists (RMA)National Center for Competency Testing
(NCMA)National Healthcareer Association (CCMA)National Association
of Health Professionals (NRCMA)American Medical Certification
Association (CMAC)MINIMUM EXPERIENCE: 0-1 year previous clinical
experience or equivalent combination of education and experience
preferred. POSITION REQUIREMENTS (ABILITIES & SKILLS):Ability to
perform all NEO Basic Competencies.Demonstrated competency in
obtaining accurate patient vital statistics (height, weight, blood
pressure, temperature, etc.) and patient health
history.Proficient/knowledgeable in medical terminology.Proficiency
in operating a standard desktop and Windows-based computer system,
including but not limited to, electronic medical records, email,
e-learning, intranet and computer navigation. Ability to use other
software as required while performing the essential functions of
the job.Excellent communication skills in both written and verbal
forms, including proper phone etiquette.Ability to work
collaboratively in a team-oriented environment; courteous and
friendly demeanor.Ability to work effectively with various levels
of organizational members and diverse populations including IHA
staff, providers, patients, vendors, family members, outside
customers and community groups. Ability to cross-train in other
areas of practice in order to achieve smooth flow of all
operations.Good organizational and time management skills to
effectively juggle multiple priorities, time constraints and
ever-changing medical situations.Ability to exercise sound
judgement and problem-solving skills.Ability to perform
mathematical calculations needed during the course of performing
basic job duties, i.e.: calculating proper dosages for
immunizations.Knowledge of the compliance aspects of clinical care
and patient privacy and best practices in medical office
operations.Ability to handle patient and organizational information
in a confidential manner.Ability to monitor, organize, stock,
prepare and keep exam rooms clean; maintain medical supply
inventory in clinical areas. Ability to travel to other
office/practice sites and meeting and training locations.
Successful completion of IHA competency-based program within
introductory and training period. MINIMUM PHYSICAL
EXPECTATIONS:Physical activity that often requires keyboarding,
phone work and charting.Physical activity that often requires time
working on a computer.Physical activity that often requires lifting
over 50 lbs.Physical activity that often requires handling and
lifting patients, walking, bending, stooping, reaching, climbing,
kneeling and/or twisting. Physical activity that sometimes requires
lifting, pushing and/or pulling up to 100 lbs.Specific vision
abilities required include close vision, depth perception, color
vision, peripheral vision and the ability to adjust and focus.
Manual dexterity sufficient to operate a keyboard, photocopier,
telephone, calculator and other office equipment.Must hear and
speak well enough to conduct business over the telephone or face to
face for long periods of time in English.MINIMUM ENVIRONMENTAL
EXPECTATIONS:This job operates in a medical facility and requires
regular walking to various locations around the hospital/clinic.
Employees will be working where there is patient care equipment.
Hazardous materials, including bloodborne pathogens and bodily
fluids are also present. Exposure to sharps, x-rays, patients'
conditions and some unpleasant sights, smells and contagious
diseases are possible. This position requires significant
interaction with people (many of whom are scared, hurt and/or ill)
which can be stressful and result in competing priorities.
Keywords: Trinity Health - IHA, Ann Arbor , Medical Assistant (MA) or LPN, Other , Ann Arbor, Michigan
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