Client Relationship Representative (Universal Banker)
Company: First Merchants Bank
Location: Ann Arbor
Posted on: January 18, 2023
|
|
Job Description:
First Merchants Bank is seeking a Customer Relationship
Representative (Universal Banker) to join our team! This full-time
position will focus on providing high quality customer service by
accurately and efficiently completing bank transactions and
suggesting the products and services that meet the current and
future financial needs of bank customers. We support you so you can
exceed personal sales and service goals while delivering a
meaningful customer experience.As part of this role, you
will:Provide excellent customer service by:Responding to customer
requests for banking transactions.Answering customer inquiries and
problems with solutions that meet the customer's current
needs.Continually building customer loyalty and customer
advocates.Contribute to overall banking center operation by:Balance
cash, daily transactions, vault and ATM.Understanding and ensuring
compliance, regulations and reporting.Following information
security policy and verification procedures to protect customer
privacy.Assist with opening and/or closing banking center.Actively
participate in a high performing sales environment by:Selling bank
products, making customer referrals and other activities to support
the goals.Knowing about all bank products.Participating in
daily/weekly meetings and coaching sessions.Lead and act as an
example to others by:Training, coaching, and guiding staff with
operational and sales skills.Attending and/or completing applicable
and required training sessions.Actively participating in leading
the sales and service activities at the Banking Center.Assisting in
banking center operations and ensure policies and procedures are
followed.To be successful in this position, we require the
following:High School Diploma or Equivalent.Minimum of 6 (six)
months of experience selling products or services.Minimum of 1
(one) year of sales, banking and/or related experience.S.A.F.E. Act
Registration at the time of employment through the Nationwide
Mortgage Licensing System (NMLS). This must be met within 3 (three)
months of hire date.Ability to obtain Notary Public designation.The
following would be a plus:Prior banking experience.Ability to sell
and cross-sell bank products and services.First Merchants offers
the following:Base PayMedical, Dental and Vision
Insurance401kHealth Savings and Flexible Spending
AccountsVacation/Sick TimePaid HolidaysPaid Parental LeaveTuition
ReimbursementAdditional BenefitsA little about us:First Merchants
is guided by a genuine philosophy of being a meaningful place to
work and having a prosperous impact across all walks of life
throughout the communities we serve, including consumers,
businesses and other organizations. Our Vision, Mission and Team
statement reflect and reinforce that authentic service
philosophy.Our Vision is:To enhance the financial wellness of the
diverse communities we serve.Our Mission is:To be the most
responsive, knowledgeable, and high-performing financial
organization for our clients, teammates, and shareholders.Our
Team:"We are a collection of dynamic colleagues with diverse
experiences and perspectives who share a passion for positively
impacting lives. We are genuinely committed to attracting and
engaging teammates of diverse backgrounds. We believe in the power
of inclusion and belonging."Apply today to begin your career with
us!ExperienceRequiredOver one (1) year of banking, sales, or
related experience. At least six months of experience selling
products or services.EducationRequiredHigh School or betterGED or
betterLicenses & CertificationsRequiredNMLSEqual Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: First Merchants Bank, Ann Arbor , Client Relationship Representative (Universal Banker), Other , Ann Arbor, Michigan
Click
here to apply!
|