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Remote Customer Experience Representative

Company: VirtualVocations
Location: Jackson
Posted on: January 18, 2023

Job Description:

An alcohol marketplace has a current position open for a Remote Customer Experience Representative.

Must be able to:
Assist customers, retail partners, and regional managers via phone and email with order/fulfillment issues, order updates
Quickly address, solve, and track all customer support requests using a variety of tools
Solve problems and address unsatisfactory consumer experiences with ownership and service recovery
Qualifications for this position include:

You excel as a communicator (both written and verbal)
You love to share what you learn
You are highly empathetic and love resolving issues (customer or store facing) as efficiently, politely, and professionally as possible
You are a highly motivated problem solver
You can easily diffuse a situation through your tact and presence
Calm under pressure

Keywords: VirtualVocations, Ann Arbor , Remote Customer Experience Representative, Other , Jackson, Michigan

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