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SCIENTIST, COMPLAINT INVESTIGATION

Company: QIAGEN
Location: Ann Arbor
Posted on: January 21, 2023

Job Description:

OverviewAt the heart of QIAGEN's business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe. Our most valuable asset are our employees - more than 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us. There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people's lives, then QIAGEN is where you need to be.
Join us. At QIAGEN, you make a difference every day.
Position DescriptionA Scientist - Complaint Investigation position is available immediately. As a member of the Product Support Group, you will work cross-functionally to find root causes and resolve issues in response to customer complaints.Key responsibilities include initial evaluation of the issue, data gathering and analysis to support the complaint, and providing investigation details and recommendations to Quality Affairs when preventive and corrective actions are required.The ideal candidate will have a strong background in molecular biology/biochemistry and data analysis as well as knowledge related to quality management systems. We are looking for a well-rounded candidate with a knack for problem solving in both team and independent settings to ensure the completion of time sensitive tasks.
Responsibilities:- Determine the root cause of reported customer complaints using a variety of methods for complaint investigation.- Gather available information from the initial investigation as documented in Salesforce complaint cases.- Critically analyze, interpret data, and draw conclusions based on system data and logs, customer observation, and initial investigation details.- Identify, confirm, and interpret instrument performance issues related to software, hardware, user error, etc.- Perform data trending when multiple complaints of similar nature are reported.- Independently design and execute experiments to support complaint investigations.- Communicate issues cross-functionally and provide suggestions, solutions, and/or test plans for resolution.- Understand the requirements of the end-user and provide feedback regarding process or system improvements accordingly.- Maintain accurate data records, test plans, and reports. Clearly summarize and present information to senior management and other personnel both internally and externally as required.- Comply with document control procedures and maintain the effectiveness of the quality system.- Comply with biohazard safety standards through proper handling of potentially infectious biological agents and other hazardous chemical materials.
Position Requirements- BS or M.S. in Biochemistry, Microbiology, Molecular Biology or related field with at least 2 years of relevant work experience, ideally in the molecular diagnostic industry.- Work experience with medical device/ diagnostic assay complaint handling preferred.- Demonstrated problem solving skills to understand and solve complex, interrelated issues between assay chemistry, reagents, consumables, hardware, and software.- Excellent project management skills. Strong analytical and organizational skills exemplified by clear oral presentations and written documentation.- Hands-on experience with current nucleic acid isolation and purification strategies.- Ability to thrive in a challenging, fast-paced multidisciplinary setting.- Strong proficiency in the use of MS Office Suite for data analysis and presentation; basic statistics knowledge is highly desired.- Basic Python coding skills for data analysis and Salesforce platform experience preferred. - Knowledge of GLP, ISO, and QSR requirements for IVD products.
Personal Requirements- Ability to work flexibly, under pressure and tight timelines.- Team player with enthusiasm, leadership skills, pragmatism, and resilience.- Concern for regulation and quality.- Excellent organizational, communication and interpersonal skills, fluent in English language.
QIAGEN requires proof of full COVID-19 vaccination as a condition of employment for new hires in all U.S. states other than Montana effective as of September 1, 2021. New hires and candidates will be required to present proof of full COVID-19 vaccination within three business days of start date or upon entry into the office (i.e., for interviews), whichever comes first. QIAGEN complies with applicable laws regarding the confidentiality of employee health information and the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Candidates who require accommodation should contact Benefits@QIAGEN.com. This policy is part of QIAGEN's ongoing efforts to support public health efforts and to ensure the safety and-well-being of its employees, customers, business partners, and community.
What we offerAt the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including but not limited to assumptions about a person's appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

Keywords: QIAGEN, Ann Arbor , SCIENTIST, COMPLAINT INVESTIGATION, Other , Ann Arbor, Michigan

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