Administrator Operations Coordinator

Company: Eisenhower Center
Location: Ann Arbor
Posted on: January 21, 2023

Job Description:

Role and Responsibilities

- Securing Residential and Allied Health authorizations/physician scripts

- Coordination with clinical team to obtain supportive documentation and amendments to documentation as level of care increases/decreases

- Assists with resident(s) authorizations based on requirements of funding source and HMO companies

- Maintaining agency management system (Sandata) with authorization/physician script detail needed to support utilization management and Revenue Cycle process flow

- Submission of critical incident reports to AFC, ORR, and Community Mental Health (CMH) entities

- Psychiatric care scheduling and follow up based on documentation and/or other requirements provided by the physician, Health Education department and multi-disciplinary team

- Review and resolve administrative issues in Eisenhower Center's EMR: Integration Log weekly

o Identify reportable trends to direct leadership to mitigate reoccurring issues

- Communicates with external sources as needed to ensure positive coordination of care and customer satisfaction

Qualifications and Education Requirements

- Required: High School Diploma or equivalent

- Preferred: Associate Degree in Business, Health Information Management, or related field

- Medical billing experience is desirable.

- Must have excellent organizational skills and ability to prioritize and coordinate workload with high degree of proficiency and accuracy.

- Must have excellent analytical and problem-solving skills.

- Maintains strict confidentiality of patients' medical records and adherence to all HIPAA policies and regulations.

- Must be extremely accurate with attention to policies and procedures.

- Excellent and accurate calculator, and computer skills. Including the ability to use Microsoft Excel, Microsoft Word, and Outlook.

- Good overall knowledge of Eisenhower Center departments and their respective scopes

Preferred Skills

- Possesses the ability to work in a constantly changing environment, good judgment skills, and capable of making decisions with attention to detail.

- Ability to work easily and cooperatively with other departments.

- Ability to work independently and follow through on tasks without direct supervision.

- Ability to work well under pressure in a flexible, diplomatic, and expeditious manner.

- Good overall knowledge of Eisenhower Center departments and their respective scopes

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Eisenhower Center, Ann Arbor , Administrator Operations Coordinator, Other , Ann Arbor, Michigan