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Call Center Representative

Company: Kapnick Insurance Group
Location: Ann Arbor
Posted on: January 21, 2023

Job Description:



Founded in 1946, Kapnick Insurance is an independent insurance advisory firm with Michigan roots and a global reach. Our 180+ colleagues provide expert guidance and creative problem solving pertaining to business insurance, risk solutions, employee benefits, worksite well-being, and personal insurance to a vast and diverse base of clients worldwide. For over 75 years, companies and individuals have looked to Kapnick as a trusted advisor, providing solutions that protect their operations and employees.

This Call Center Representative position works with our client employees in our HRemote division. They are the primary point of contact in for inquiries pertaining to their employer sponsored benefit plans. The Call Center Representative's essential functions include:

* Assist employees with day-to-day questions that arise in regard to their employee benefit program.
* Promptly identify and resolve claim/billing issues, including investigation with carriers and service providers as needed.
* Access major insurance carrier/administrator systems to assist with resolving employee questions, fulfill ID card requests and locate in-network service providers.
* Handle all service inquiries related to Flexible Spending Accounts and COBRA.
* Elevate complex inquiries to the Account Manager with approval of the Team Lead.
* Act as the employee liaison to internal service departments within the benefits division.
* Assist employees with all aspects of the enrollment process, including eligibility, qualifying events, termination, and plan design clarification.


To be considered for the Call Center Representative position, you should have:

* 1-3 years of Employee Group Benefit experience
* 1-2 years customer service experience
* Knowledge of benefit enrollment systems (preferred)
* Life & Health License (preferred)
* High School Diploma or General Education Degree (required)
* Strong interpersonal and communication skills (written and verbal)
* Strong attention to detail
* Organization skills
* Like to solve problems
* Able to manage multiple priorities simultaneously

What's in it for you?

* A team-based approach to client satisfaction
* Flexibility
* Full benefits package
* 11 paid holidays including your birthday!
* Competitive Salary
* Profit sharing (after a year of service)
* Bonus potential
* A caring workplace culture that has something for everyone

Have you got what it takes to join our winning team? Apply today and let's find out!

Keywords: Kapnick Insurance Group, Ann Arbor , Call Center Representative, Other , Ann Arbor, Michigan

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