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Customer Support Specialist

Company: DaySmart Software, LLC
Location: Ann Arbor
Posted on: January 23, 2023

Job Description:

ABOUT US!TeamUp, a DaySmart company, ( is an all-in-one business management software solution for independent fitness gyms, studios and boxes. Our customers include businesses like CrossFit gyms, yoga and Pilates studios, martial arts centres, personal trainers and more. We are passionate about helping our clients have the best experience possible.Since 2012, TeamUp has helped thousands of businesses take control of payments, scheduling, and member management.THE JOBWe are actively looking for a Customer Success Specialist to join our growing team. You will need to be able to communicate all the intricacies of TeamUp software capabilities in a clear, concise, and friendly way. You should be comfortable handling a high volume of calls and messages from prospective customers and existing customers on a variety of enquiries. Ultimately, you will help maintain our reputation as a company that offers excellent and friendly customer support.The ideal candidate also has an insatiable curiosity for solving problems and is reliable and organized.RESPONSIBILITIES

Respond to customer queries in a timely and accurate way via phone, email, chat, or video -Identify customer needs and help match their requirements to our softwareInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedRegular internal updates with information about feature requests and technical roadblocksAssist with data migrations from competitor systemsHelp to maintain a high standard of customer satisfactionYOU MUST HAVE
Computer literacy and experience working in the software industryStrong aptitude for technical software productsAbility to listen to and engage potential customers by phone, e-mail, -chat, video, to quickly understand their requirementsThe schedule of Monday through Friday, 9am - 5:30pm ET, with ability to cover some hours during evenings, weekends and on public holidays if requiredNative-level English proficiency Excitement to work directly with customers via email, phone, or screen shareExcellent communication skillsMulti-tasking abilitiesPatience when handling tough casesKnowledge of best practices in customer service and retentionImpeccable customer services skills and determination for every customer to have a great experience with TeamUp, paired with a desire to take responsibility for the customers you are helpingAbility to work on a team across multiple time-zones and culturesPREFER TO ALSO HAVE
Experience working in a remote environmentComfortable primarily communicating over platforms like Slack, Basecamp, HubSpot, Jira, etc.Inbound sales experienceExcel proficiency -BONUS POINTS FORExperience working with fitness businessesWHY WORK FOR US?We're a small team doing very big things - your work will make a huge impact and your voice WILL be heard!We may not all be in the same location, but you wouldn't know it. We are a small, growing company and our team deeply cares about the success of our customers and each other! We have great communication platforms in place to ensure you have the resources to succeed in your role at TeamUp.WE OFFER
Competitive salary and benefitsGym membership allowanceTeam meetupsUnlimited annual leaveThe tools and equipment you'll need to work remotelyA great team atmosphere to help you achieve your best workDaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.Powered by JazzHR

Keywords: DaySmart Software, LLC, Ann Arbor , Customer Support Specialist, Other , Ann Arbor, Michigan

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