Customer Support Specialist
Company: DaySmart Software, LLC
Location: Ann Arbor
Posted on: January 23, 2023
Job Description:
ABOUT US!TeamUp, a DaySmart company, (goteamup.com) is an
all-in-one business management software solution for independent
fitness gyms, studios and boxes. Our customers include businesses
like CrossFit gyms, yoga and Pilates studios, martial arts centres,
personal trainers and more. We are passionate about helping our
clients have the best experience possible.Since 2012, TeamUp has
helped thousands of businesses take control of payments,
scheduling, and member management.THE JOBWe are actively looking
for a Customer Success Specialist to join our growing team. You
will need to be able to communicate all the intricacies of TeamUp
software capabilities in a clear, concise, and friendly way. You
should be comfortable handling a high volume of calls and messages
from prospective customers and existing customers on a variety of
enquiries. Ultimately, you will help maintain our reputation as a
company that offers excellent and friendly customer support.The
ideal candidate also has an insatiable curiosity for solving
problems and is reliable and organized.RESPONSIBILITIES
Respond to customer queries in a
timely and accurate way via phone, email, chat, or video -Identify
customer needs and help match their requirements to our
softwareInform customers about new features and
functionalitiesFollow up with customers to ensure their technical
issues are resolvedRegular internal updates with information about
feature requests and technical roadblocksAssist with data
migrations from competitor systemsHelp to maintain a high standard
of customer satisfactionYOU MUST HAVE
Computer literacy and experience
working in the software industryStrong aptitude for technical
software productsAbility to listen to and engage potential
customers by phone, e-mail, -chat, video, to quickly understand
their requirementsThe schedule of Monday through Friday, 9am -
5:30pm ET, with ability to cover some hours during evenings,
weekends and on public holidays if requiredNative-level English
proficiency Excitement to work directly with customers via email,
phone, or screen shareExcellent communication skillsMulti-tasking
abilitiesPatience when handling tough casesKnowledge of best
practices in customer service and retentionImpeccable customer
services skills and determination for every customer to have a
great experience with TeamUp, paired with a desire to take
responsibility for the customers you are helpingAbility to work on
a team across multiple time-zones and culturesPREFER TO ALSO HAVE
Experience working in a remote
environmentComfortable primarily communicating over platforms like
Slack, Basecamp, HubSpot, Jira, etc.Inbound sales experienceExcel
proficiency -BONUS POINTS FORExperience working with fitness
businessesWHY WORK FOR US?We're a small team doing very big things
- your work will make a huge impact and your voice WILL be heard!We
may not all be in the same location, but you wouldn't know it. We
are a small, growing company and our team deeply cares about the
success of our customers and each other! We have great
communication platforms in place to ensure you have the resources
to succeed in your role at TeamUp.WE OFFER
Competitive salary and benefitsGym
membership allowanceTeam meetupsUnlimited annual leaveThe tools and
equipment you'll need to work remotelyA great team atmosphere to
help you achieve your best workDaySmart is committed to creating a
diverse employee environment and is a proud equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, sexual
orientation, national origin, disability, age, or veteran
status.Powered by JazzHR
Keywords: DaySmart Software, LLC, Ann Arbor , Customer Support Specialist, Other , Ann Arbor, Michigan
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