Senior Design Researcher - Duo Security

Company: Cisco
Location: Ann Arbor
Posted on: January 24, 2023

Job Description:

Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and secure access, provider.

Duo + Cisco = Disco

With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud.

Our mission is simple: democratize security by making it easy and effective for everyone. We're transforming security from the ground up by solving the world's most pressing geopolitical challenge - safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges.

We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not a cultural fit, and recognize that diversity in background and thought is essential to building high-impact teams.

We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. We're kinder than necessary.

Together we build for the future by designing simple solutions for complex problems. And that's why we're the most loved and trusted name in security.

About the team...

Design plays an integral role in Duo's mission to democratize security. Our Product Design, Design Research, and Design Enablement teams work alongside our engineering and product peers to build solutions that are easy, effective, trustworthy, and enduring. We place a high value on inclusivity, using and teaching design thinking principles to bring together diverse perspectives and skill sets. We have an audacious goal to make this the best place you will work. The products we design and build have real results for our customers because our customers are at the heart of everything that we do. We work directly with customers to build a deep understanding of their goals and context, and we explore and iterate on solutions together. Solving our customers' security challenges through our focus on simplicity and effectiveness is why we show up daily - and it's why you should too.

We need a Senior Design Researcher to help us drive design solutions. Does this sound like you?

--- You love understanding why people behave the way they do and help surface questions people didn't even know they had.

--- You are an experienced research professional with a passion for creative and dynamic insights that help teams understand why and how to build better experiences

--- You have a proven track record of conducting research and translating it into the design.

--- You have the ability to employ a variety of research methods to collect rich data that enable product and design teams to make products our customers love.

--- You love working closely with Designers, Product Managers, and Engineers to define thoughtful research at all stages of the product life cycle.

--- You aspire to make meaningful improvements in the lives of individuals, teams, and companies who use our product every day to do their most important work.

Skills you have...

--- 7+ years of professional (post-college) work in User Design Research

--- Experience identifying key research questions and objectives in partnership with product, design, and engineering teams to define and deliver the research roadmap.

--- Experience defining research plans including methodology, timelines, participant screening, recruiting, and scheduling

--- Experience with a wide variety of qualitative research methodologies, such as: conducting one-on-one interviews and ethnographic-style fieldwork, moderating group conversations, running live prototyping sessions, conducting co-design workshops, facilitating design sprints, and engaging users remotely.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays, and learns.

We are thought leaders, tech geeks, and pop culture aficionados, and we even have a few purple-haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

Keywords: Cisco, Ann Arbor , Senior Design Researcher - Duo Security, Other , Ann Arbor, Michigan