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Patient Services Senior

Company: University of Michigan Hospitals and Health Center
Location: Ann Arbor
Posted on: March 19, 2023

Job Description:

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.


To assist and support supervisors/manager with leadership in daily operations of the area while also providing support and coordination of divisional patient care services.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the worlds most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings Responsibilities*
    • Attend weekly lead meetings and relay necessary information to staff
    • Maintain clerical schedule, providing seamless scheduling coverage
    • Responsible for oversight of day-to-day operations for clerical team
    • Actively address internal concerns, or seek assistance from supervisor for issues out of reach
    • Active participation with leadership team by attending key meetings to ensure effective clinical operations
    • Review grids for scheduling errors, open spaces, and mistakes in scheduling blocks
    • Assist supervisors with payroll. Provide a list of unscheduled PTO with explanations
    • Relay staff issues, including documentation, to supervisors/manager (including concerns, disciplinary issues, questions, etc.)
    • Serve as role model for the clerical staff and provide leadership to the team
    • Keep minutes at staff meetings and distribute hard copy to staff
    • Responsible for supply ordering of clerical operation
    • Perform special projects at supervisors/managers request
    • Assist in developing work processes and procedural improvements (update clerical procedure manual)
    • Provides in services training and onboarding for new clerical staff
    • Process and compile patient paperwork for exams and clinical staff
    • Answer incoming phone calls and triage to appropriate location
    • Accurately record any phone messages and assure they are forwarded appropriately
    • Receive and assist patients and other customers
    • Schedule patient appointments with patients and/or referring clinic
    • Specialized scheduling per modality protocol (IE Pacemaker, General Anesthesia, etc.)
    • Call patients to remind them of upcoming appointments
    • Utilize paging system to contact appropriate staff as required
    • Prepare patient itinerary and all other appropriate correspondence
    • Demonstrate ability to complete multiple tasks independently
    • Identify and track reoccurring operational problems and participate in resolution
    • Required to have knowledge and adhere to University and Departmental policies and procedures Required Qualifications*
      • High School diploma or equivalent
      • 5 years experience in customer service setting
      • Ability to follow Radiology Gold Standard Customer Service guidelines consistently
      • Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others
      • Ability to work independently in an ever-changing and potentially stressful environment and possess strong organizational skills
      • Demonstrate initiative, ability to prioritize, and ability to accept direction
      • Ability to utilize proper grammar
      • Excellent attendance record Desired Qualifications*
        • Working knowledge of MiChart (Cadence, EpicCare, and Radiant)
        • Familiarity with medical terminology.
        • Experience in a health care environment.
          Work Schedule

          Monday- Friday 5:30am 2:00pm

          Work Locations

          UH B1 F226


          Background Screening

          Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

          Application Deadline

          All applications for this position must be received by 3/7/2023.

          U-M EEO/AA Statement

          COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the .

          Job Detail

          Job Opening ID


          Working Title

          Patient Services Senior

          Job Title

          Patient Services Senior

          Work Location

          Michigan Medicine - Health Sys

          Ann Arbor, MI

          Full/Part Time




          FLSA Status


          Organizational Group

          Um Hospital


          MM Radiology UH

          Posting Begin/End Date

          2/21/2023 - 3/07/2023

          Career Interest

          Healthcare Admin & Support

Keywords: University of Michigan Hospitals and Health Center, Ann Arbor , Patient Services Senior, Other , Ann Arbor, Michigan

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