Sr. Customer Experience & Marketing/Media Specialist
Company: Stellantis
Location: Auburn Hills
Posted on: April 2, 2026
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Job Description:
Mopar is the service, parts, and customer-care brand for
Stellantis. With 85 years of heritage, the brand supports owners of
Chrysler, Dodge, Jeep®, Ram, FIAT® and other Stellantis marques.
Store.Mopar.com is the official eCommerce destination for genuine
Mopar parts and accessories, featuring immersive shopping
experiences and tools that help drivers personalize and maintain
their vehicles. Own the end?to?end customer experience on
store.Mopar.com—from landing page through checkout and home
delivery—and lead the integrated marketing strategy across owned,
earned, and paid channels. Drive growth across direct eCommerce and
Marketplace channels while elevating dealership?facing experiences.
What You’ll Do (Key Responsibilities) Map key journeys
(discover?fitment?PDP?cart?delivery) and remove friction via UX,
content, and merchandising improvements. Own site content strategy:
landing pages, category/PDP storytelling, compatibility guidance,
install notes, and warranty messaging. Lead campaign planning and
integrated media: SEO/SEM, paid social, retail media (Amazon Ads,
Walmart Connect, eBay Ads), email/SMS, affiliate, and influencer.
Define CRM and lifecycle programs (welcome, browse/cart
abandonment, win?back, service reminders); segment audiences via
CDP/CRM. Optimize on?site search, recommendations, ratings &
reviews/UGC, and promotions to increase conversion and AOV. Partner
with Operations/Logistics to improve delivery transparency,
returns, and post?purchase communications (NPS/CSAT). Lead
dealer?facing communications and enablement (co?op marketing,
playbooks, asset kits) to strengthen channel performance. Run
experimentation (A/B and multivariate) and creative testing; set
targets for CVR, CTR, ROAS, CAC/LTV. Ensure compliance with brand
standards, accessibility, privacy, and claims substantiation;
maintain the marketing calendar. Our Benefits - Designed with You
in Mind Comprehensive Health & Well-being Coverage From your very
first day, you’ll have access to medical, dental, vision, and
prescription drug coverage - ensuring you and your family stay
healthy and protected. Generous Paid Time Off We believe in
work-life balance. That’s why we offer: 17 paid holidays, including
shut-down from December 24 th through New Years Day every year.
Vacation, float & wellbeing days, sick time and fully paid parental
leave when your family needs you most. Competitive Retirement
Savings Plans We help you plan for the future with: An employer
match on contributions to your 401k, Roth, and Catch-Up plans An
employer contribution, even if you don’t contribute Income
Protection & Insurance Options Benefit from included and optional
disability, life, and other insurance programs - because your peace
of mind matters. Company Vehicle Lease Program Eligible employees
and their immediate families can enjoy company vehicle lease
options with included insurance, maintenance, and unlimited
mileage. Plus, take advantage of exclusive discounts on Stellantis
products. Family Building Benefit We proudly support all paths to
parenthood- including fertility and infertility treatments,
adoption services, and gestational surrogacy. Support for Your
Growth and Giving Back We believe in investing in your future and
your passions: Tuition reimbursement Student loan refinancing
programs 18 paid volunteer hours each year to make a difference in
your community And so much more! When you join us, you’re not just
building a career - you’re joining a company that supports you,
inside and outside of work.
Keywords: Stellantis, Ann Arbor , Sr. Customer Experience & Marketing/Media Specialist, PR / Public Relations , Auburn Hills, Michigan
