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Supply Chain Design Consultant

Company: LLamasoft, Inc.
Location: Ann Arbor
Posted on: February 15, 2020

Job Description:

Like Stats? Yeah, us too! Check these: 600+ enterprise customers in 60 countries 50% of Fortune 100 companies are customers 24 of the Gartner Top 25 Supply Chain are customers So, yes, we're all about business. But we're also all about sustainability, see our 2017 Green Award ICYMI: We were named to the 2017 Best and Brightest Company in the US of A and in Metro Detroit's 2017 Best and Brightest Company list We're well funded, fun and focused on building the very best in supply chain and we want YOU to help us build complex models that allow global companies to quickly, safely model supply chain impacts. Don't believe us - read the Gartner Supply Chain Masters and you'll learn that nearly all of the Gartner Supply Chain Top 25 use our solutions to tackle the most complex supply chains issues the world has ever seen. Smart, energetic and ready to make your mark in a best in class enterprise software company? Join our herd! from Supply and Demand Chain Executive The Role: This is your chance to bring your passion for helping customers to a job focused completely on making them successful in supply chain planning. Job Description: Provide a customer focused service based on supporting a resolution both via telephone and email, in a professional and timely manner and in line with company procedures/standards. Manage the ticketing process to ensure that customer queries and complaints are effectively handled within company KPIs and standards Achieve set targets and goals to maximize the customer experience and service provided by the Company Monitoring and supporting the company's production systems and applications Assist in coordinating operations and engineering teams in order to identify errors and anomalies Identify and verify service impact to customers, and dispatch subject matter experts in support of problem resolution. Communicate with internal and customer-facing teams in support of status updates regarding open issues, and implement actions in support of root cause analysis and problem remediation. The Qualifications: Must have strong customer service skills with the ability to self-manage Bachelor's degree in computer science or related technical experience. Have the ability to give feedback and set expectations 1+ years' experience with Windows Server Administration 1+ years' experience with SQL databases. Strong problem-solving, written and verbal communication skills. Customer and quality-focused with excellent attention to detail. About LLamasoft LLamasoft provides software and expertise to help companies design and improve their supply chain operations. We enable companies to model, optimize and simulate their supply chain operations, leading to major improvements in cost, service, sustainability, and risk mitigation. Supply Chain Guru, LLamasoft's flagship product, is the leading supply chain design and predictive analytics application available in the market today. LLamasoft is expanding its product offering into multiple design platforms as well as enterprise solutions. Since 1999, LLamasoft has helped hundreds of global organizations in over 30 countries leverage their unique blend of technology and deep domain expertise to drive competitive advantage and savings across their supply chain operations. LLamasoft offers a stimulating small company atmosphere where your efforts will have a significant impact on global logistics and our company's success. We are a fun, results-driven company that centers on developing high-quality software, not work schedules and dress codes. We are driven by people who have a passion for technology and innovation. If you are excited about software development and looking for a fun and flexible environment in a growing company, please apply! LLamasoft is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to .

Keywords: LLamasoft, Inc., Ann Arbor , Supply Chain Design Consultant, Professions , Ann Arbor, Michigan

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