Customer Insights Consultant

Company: CFI Group
Location: Ann Arbor
Posted on: May 14, 2022

Job Description:

General Summary: The Customer Insights Consultant is a key member of the CFI market research delivery team. In this position you will lead clients through the design, execution, data analysis and reporting phases of survey research. You will manage a portfolio of accounts working with clients to ensure their objectives are being met and their research questions are being answered promptly. You will be responsible for providing the superior customer service CFI Group clients expect in support of their customer and employee satisfaction research. Principal Responsibilities: Serve as primary client contact for a portfolio of customer and employee satisfaction clients Coordinate internal resources to ensure all customer service needs are met Work with a cross-functional team to conduct surveys using a variety of data collection methods Advise on survey design to best meet customer objectives Conduct data analysis to uncover study findings and insights Develop reports and presentations that effectively communicate study results Present findings to clients Train clients on new/enhanced tools/features available Requirements: ? Bachelor---s degree, preferably in social sciences, marketing research, political science, statistics, or related field. 3 years in customer experience measurement, market research, data analysis, project management, and/or client services. Experience in survey research design and analysis Proficient in Microsoft Word, Excel and PowerPoint, and SPSS

Keywords: CFI Group, Ann Arbor , Customer Insights Consultant, Professions , Ann Arbor, Michigan