Customer Insights Consultant
Company: CFI Group
Location: Ann Arbor
Posted on: May 14, 2022
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Job Description:
General Summary: The Customer Insights Consultant is a key
member of the CFI market research delivery team. In this position
you will lead clients through the design, execution, data analysis
and reporting phases of survey research. You will manage a
portfolio of accounts working with clients to ensure their
objectives are being met and their research questions are being
answered promptly. You will be responsible for providing the
superior customer service CFI Group clients expect in support of
their customer and employee satisfaction research. Principal
Responsibilities: Serve as primary client contact for a portfolio
of customer and employee satisfaction clients Coordinate internal
resources to ensure all customer service needs are met Work with a
cross-functional team to conduct surveys using a variety of data
collection methods Advise on survey design to best meet customer
objectives Conduct data analysis to uncover study findings and
insights Develop reports and presentations that effectively
communicate study results Present findings to clients Train clients
on new/enhanced tools/features available Requirements: ?
Bachelor---s degree, preferably in social sciences, marketing
research, political science, statistics, or related field. 3 years
in customer experience measurement, market research, data analysis,
project management, and/or client services. Experience in survey
research design and analysis Proficient in Microsoft Word, Excel
and PowerPoint, and SPSS
Keywords: CFI Group, Ann Arbor , Customer Insights Consultant, Professions , Ann Arbor, Michigan
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