Customer Service Analyst - Undergraduate Intern.
Company: Highmark Health
Posted on: March 16, 2023
SUMMARY OF JOB RESPONSIBILITIES This job has the goal of
providing the opportunity to acquire practical experience through
direct exposure to the related business line(s) and to develop the
next generation of diverse business professionals. To that end, the
program will provide hands-on training and experience in the
business line, expose the various career opportunities in the
business line and related areas, and prepare participants for
positions in the business. Typical responsibilities include,
providing services to the day-to-day operating objectives of the
assigned area, participating in projects and programs appropriate
to the needs of the assigned area, participating in the planning
and implementation of projects and initiatives, conducting research
and reporting including recommendations or proposals for action.
- Full or part-time enrollment in an accredited college or
university baccalaureate program. PREFERRED QUALIFICATIONS
- Pursing a degree in business, liberal arts, or management
- Knowledge of Workday, Excel, Word, PowerPoint, Teams
- Ability to be organized and work in a fast-paced
- Good written and verbal communication skills
- Detail-oriented and ability to interpret and analyze data
- Collaborative problem solving and process improvement ESSENTIAL
- Communicate effectively while interacting directly with
colleagues, clientele, and/or other internal or external
constituencies in the planning of assignments and the resolution of
day-to-day operational problems.
- Under supervision, provide entry-level professional services as
appropriate to the day-to-day operating objectives of the area.
Receives guidance, training, and mentoring from senior personnel in
planning and carrying out activities and assignments.
- Undertake and/or participates in projects and programs designed
to develop professional skills and expertise appropriate to the
needs of the organization.
- Participate in the planning and implementation of unit projects
and initiatives within area of expertise and ability.
- As specifically requested by management, conduct research and
reporting inclusive of recommendations or alternative proposals for
- Undertake related studies or enrichment programs as appropriate
to the specific objectives of the operating unit.
- Perform miscellaneous job-related duties as assigned.
DISCLAIMER: The job description has been designed to indicate the
general nature and essential duties and responsibilities of work
performed by employees within this job title. It may not contain a
comprehensive inventory of all duties, responsibilities, and
qualifications required of employees to do this job. COMPLIANCE
REQUIREMENT: This position adheres to the ethical and legal
standards and behavioral expectations as set forth in the code of
business conduct and company policies As a component of job
responsibilities, employees may have access to covered information,
cardholder data, or other confidential customer information that
must be protected at all times. In connection with this, all
employees must comply with both the Health Insurance Portability
Accountability Act of 1996 (HIPAA) as described in the Notice of
Privacy Practices and Privacy Policies and Procedures as well as
all data security guidelines established within the Company's
Handbook of Privacy Policies and Practices and Information Security
Policy. Furthermore, it is every employee's responsibility to
comply with the company's Code of Business Conduct. This includes
but is not limited to adherence to applicable federal and state
laws, rules, and regulations as well as company policies and
training requirements. Highmark Health and its affiliates prohibit
discrimination against qualified individuals based on their status
as protected veterans or individuals with disabilities, and
prohibit discrimination against all individuals based on their
race, color, age, religion, sex, national origin, sexual
orientation/gender identity or any other category protected by
applicable federal, state or local law. Highmark Health and its
affiliates take affirmative action to employ and advance in
employment individuals without regard to race, color, age,
religion, sex, national origin, sexual orientation/gender identity,
protected veteran status or disability. EEO is The Law Equal
Opportunity Employer Minorities/Women/Protected
Veterans/Disabled/Sexual Orientation/Gender Identity (
) We endeavor to make this site accessible to any and all users. If
you would like to contact us regarding the accessibility of our
website or need assistance completing the application process,
please contact number below. For accommodation requests, please
contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and
Keywords: Highmark Health, Ann Arbor , Customer Service Analyst - Undergraduate Intern., Professions , Jackson, Michigan
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