Customs Specialist

Company: XPO
Location: Ann Arbor
Posted on: September 20, 2023

Job Description:

Solutions driven success. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. Shift: 10:00 a.m. - 6:30 p.m. As the Specialist, Customs, you will be responsible for handling all interactions for internal and external customers while ensuring customer satisfaction with each transaction. This is a fast-paced job that supports and blends responsibilities in the areas of customs compliance, operations, sales and customer care for our international and offshore clients. Become a part of our fast-growing, dynamic team and we'll help you build a career that will exceed your expectations. Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day:

• Assist internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions, and requests for information
• Communicate with customs brokers and customers to ensure clearance of shipments to prevent unnecessary delays at the borders
• Recognize and resolve documentation errors
• Assist drivers with shipment and trip information relative to crossing the border
• Process shipments and trips to ensure on-time service to our customers and seamless border crossings for our drivers
• Maintain accurate shipment history and audit integrityWhat you need to succeed at XPO:At a minimum, you'll need:
  • 1 year of related work experience
  • Strong computer and typing skills
  • Experience with Microsoft Office
  • Availability to work a variety of shifts, including days, evenings, nights and weekendsIt'd be great if you also have:
    • 2 years of office experience dealing with corporate customers, or inbound/outbound call center experience
    • Bilingual English/Spanish
    • Cross-border and customs brokerage experience
    • Working knowledge of the transportation industry
    • Strong problem-solving and investigative skills to bring issues to resolution
    • Excellent written and verbal communication skills
    • Pleasant and professional phone etiquette
    • Ability to multitask, prioritize workload and remain highly organizedBe part of something big. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
      The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
      Review XPO's candidate privacy statement here.
      
      

Keywords: XPO, Ann Arbor , Customs Specialist, Professions , Ann Arbor, Michigan