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Customer Service Representative

Company: Amcor
Location: Ann Arbor
Posted on: November 20, 2020

Job Description:

Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.

Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal-care.

We are sustainability leaders in our industry. We are the first global packaging company to commit to make all our products recyclable or reusable by 2025.

Our products are vital to support the lives of millions of people across the globe every day.

We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to innovating and driving new solutions to create more sustainable packaging solutions.

To find out more about our commitment to sustainability and about Amcor, visit ILinkedIn I Glassdoor I Facebook I Twitter I YouTube

At Amcor Rigid Packaging (ARP), our teams are focused on developing and making plastic bottles and jars that create a unique experience and are better for the environment. Our bottles and jars are primarily made from PET (polyethylene terephthalate), which has rapidly become the world's preferred packaging material. PET is lightweight, shatterproof, recloseable, resealable, reusable and infinitely recyclable*.

With approximately 6,000 people across about 50 manufacturing operations in 11 countries and an annual revenue of US$2.9 Billion, ARP provides rigid packaging solutions to the beverage, pharmaceutical, food, and home and personal care segments.

Learn more about the many benefits of PET bottles here.

*with existing technologies including chemical recycling

Amcor Rigid Packaging

Customer Service Representative

Ann Arbor, MI or Plant Location

Position Overview:

Works within the Ann Arbor headquarters or a plant location to support the customer requirements through timely order entry until their product is shipped. This position will manage the internal reporting and feedback from the customer. It will also work as a liaison with the outside Sales Representative.

Essential Responsibilities and Duties:

  • Serve as the primary contact for the assigned customer base and execute the daily Customer Service processes with a keen focus on customer satisfaction.
  • Execute the order entry process to ensure that all orders for assigned customers are entered timely and accurately (order number, quantity, product specifications, price, freight terms, shipping instructions, packaging, delivery date, other special instructions, etc.) Review all orders and customer confirmations for accuracy.
  • Ensure a high level of proactive customer engagement with strong communication related to expected service levels, issue resolutions, aged inventory, and accounts receivables.

    • Support the process of new customer and new part/products set-up and maintaining accurate engineering masters.
    • Manages the reporting and follow up with plant personnel regarding customer feedback and quality complaints.

    • Process credits and claims as required, ensuring accuracy and that appropriate approvals are obtained.

      • Follow-up proactively with plant personnel and internal departments including manufacturing, quality control, shipping, and procurement to ensure customer expectations are met.
      • Participate in the generation of the OTIF (on time / in full) report, developing and leading action items.
      • Assist finance with identification of customer ownership related to aged inventory and its disposition.
      • Act as a key resource for the Sales Managers and Account Representatives

        • Maintain customer files to include: customer profiles, SOP's, names of contacts, telephone numbers, product specifications, current prices, written correspondence, competitive information, complaint/return information, terms of agreements, and copies of account plans.

          • Following company protocols, policies and goals while acting on opportunities to optimize the efficiency of the department.

            • Responsible for Safety awareness, training and ergonomic practices in the Office area
            • Strengthen customer relationships through telephone contact, written correspondence, and customer visits. At all times, demonstrate the highest level of diplomacy and professionalism.


              • Education: Associate's Degree In Business or a related field is required
              • 2 years of experience in customer service or inside sales
              • Knowledge of inventory planning, forecasting, and MRP (Manufacturing Resource Planning) is preferred
              • Knowledge of SAP ERP System is preferred.
              • Superior teamwork skills, interpersonal and communication skills is required
              • Excellent analytical and computer skills is required
              • Travel 10%

                Amcor Leadership Framework Competencies Core Competencies:

                • Customer Focus
                • Learning on the Fly
                • Interpersonal Savvy
                • Drive for Results

                  3-5 Applicable ALF Competencies:

                  Functional/Technical Skills

                  Priority Setting


                  Choose an item.

                  Choose an item.

                  • CSR Manager
                  • External Customers
                  • Plant Leadership
                  • Sales Representatives

                    ADA Requirements:
                    --'Normal Vision

                    ---Distant Vision

                    ---Near Vision --'Hearing/ Listening

                    --' Sitting

                    --'Talking/Speaking --'Hand/Finger Dexterity

                    --- Walking

                    ---Standing ---Stooping


                    ---Bending ---Kneeling


                    ---Lifting (amount 50+ pounds) ---Carrying (amount 50+ pounds)

                    ---Driving- Forklift

                    ---Lifting (amount---Carrying (amount

                    ---Driving - Automobile/truck/van
                    Work Environment: Plant Manufacturing Setting

                    The information contained herein is not intended to be an all-inclusive list of the duties, responsibilities, skills and/or abilities.

                    Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.

                    At Amcor we believe in talent through diversity and promote equal opportunity in the workplace and recognise that discrimination and harassment of co-workers based on race, creed, disability, gender, marital or maternity status, religious or political beliefs, age or sexual orientation is unlawful.

Keywords: Amcor, Ann Arbor , Customer Service Representative, Sales , Ann Arbor, Michigan

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