Sales & Order Operations Specialist

Company: ANSYS
Location: Ann Arbor
Posted on: January 12, 2021

Job Description:

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination. SUMMARYThe Sales & Order Operations Specialist I is an integral member of the team, responsible for managing the end to end process for renewal and new sales, performing duties for department managers, partnering with an assigned team of account managers to support sales cycle and business objectives, and acts as primary point of contact for internal and external customers. This role requires knowledge and accurate execution of company policies and procedures. RESPONSIBILITIES * Participate in New Employee Onboarding program * Meet with various members of the Sales & Order Operations team and other internal departments to train on procedure and policies; consists of self-guided trainings, 1:1 live and recorded sessions including demonstrations and presentations; track progress with Supervisor or Manager * Expected to actively ask questions, and develop scalable and repeatable processes for success * Sales Cycle and Related Workflow Responsibilities * Coordinate with the Sales Team and the customer(s) with the preparation of quotation proposals, legal forms, and licensing requests. Reviews quotations for completeness and in accordance with GAAP, accuracy and adherence to company policy for new and renewal sales efforts * Partnering with a assigned group of Account Managers, prepare, review, process and expedite sales orders and related workflow and services * Act as a contact for ANSYS customer needs; responding to questions on order status, account issues; license configuration etc. for all new and renewal software orders. * Administers all renewal opportunities within the CRM; including revenue reconciliation activities; creating sales queries/reports to track opportunities, following up with customers and maintaining an accurate renewal forecast within the CRM. * Involve appropriate customers and internal groups (Account Managers, Sales Operations, Inside Sales, Finance, Legal, Business Operations etc.) to assure timely submission and processing of revenue * Research and understand historical accounts, product order history, discounting and/or special pricing situations to help with quote proposal generation as needed * Perform audit of own work to ensure conformance with established procedures * Analyze all outgoing and incoming paperwork such as purchase orders and license contracts for compliance and accuracy, determine and administer revenue and support splits, ensure all internal approvals are secured. Verifies order entry for completeness. * Request peer reviews to ensure accuracy * Meet regularly with account managers to review opportunities and plan for end of quarter activity; meet with direct Supervisor or Manager to help prioritize objectives. * Coordinate with technical staff to resolve Portal access problems & license installation issues * Support account administration activities including completion of supplier Corporate Data forms, prepare and distribute License and ASC changes, Name change form, Transfers and Assignments including securing required approvals and submit required paperwork to Business Operations. * In accordance with current policies, create temporary and evaluation license keys appropriate for distribution to prospects and customers. * Provide sales support to all levels of Sales, which includes providing administrative support for reconciling actual revenues to forecast and plan as well as helping new Account Managers with training on the proper paperwork and protocol for sales order processing * Involvement in CRM Data maintenance and administration * Update existing CRM records with current information, which may include updating pricing and products for existing renewal opportunities, removing duplicate entries, account reassignments, logging notes, or other activities as directed * May also perform other administrative duties as assigned by their Manager. MINIMUM REQUIREMENTS * Associate degree (two year program) in business or accounting or related field with a minimum of 18 months of experience in a sales operations ,sales support, finance or legal support role, customer service environment or similar position in a corporate setting. * Strong teamwork and customer service oriented * Extended hours required at end of quarter * Highly motivated and results driven; copes effectively with complexity and change * Excellent verbal and written communication and interpersonal skills * Ability to build strong relationships * Demonstrates good judgement in problem solving and issue escalation * Ability to handle confidential information * Working knowledge of CRM systems and knowledge of Quote to Cash scenarios including Quotation preparation * Must be organized and detail oriented * Ability to multitask and prioritize in a fast paced, deadline-driven environmentWorking knowledge of presentation and spreadsheet software, such as Microsoft PowerPoint and Excel CULTURE AND VALUESCulture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs - guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company: * Customer focus * Results and Accountability * Innovation * Transparency and Integrity * Mastery * Inclusiveness * Sense of urgency * Collaboration and Teamwork WORKING AT ANSYSAt Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions. With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on. Because at Ansys, it's about the learning, the discovery and the collaboration. It's about the "what's next" as much as the "mission accomplished". It's about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost. As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.Ansys is an S&P 500 company and a component of the NASDAQ-100.For more information, please visit us at www.ansys.comAnsys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity. Nearest Major Market: Ann Arbor Nearest Secondary Market: Detroit

Keywords: ANSYS, Ann Arbor , Sales & Order Operations Specialist, Sales , Ann Arbor, Michigan