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Customer Service Representative

Company: Bartech Group
Location: Jackson
Posted on: April 9, 2021

Job Description:

Job DescriptionIf you are an experienced Customer Service Representative looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation's biggest companies. Our client has a need for a Customer Service Representative. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!Applicant must be eligible to work in the US for immediate opening. For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our end client.Customer Service Representative Job Responsibilities Your specific duties as a Customer Service Representative will include: * Compensation (Range): 16-18.50/ hour* Manages strategic, large or complex customer accounts. Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations.* Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare quotations utilizing Customer360 (Power Quote).* Generate RMA (Returned Material Authorization) via the Return Network (RN) with operations personnel to Investigate claims by conducting fact-based investigation* Processes blanket orders from OEMs (Original Equipment Manufacturers) and distributor accounts and validate the blanket releases by reviewing and updating data via various web-based supplier portals.* Report sales trends and customer order activity to Sales, Marketing and other management on a weekly or monthly basis, contributing to market and product forecasts as needed.* Enter new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry.* Documents customer complaints utilizing the CRM system (Customer360 Enterprise). Works with operations personnel to develop a resolution to complaints.* Review/preps new orders from customers and enters through multiple order entry systems (MFGPro and CSE configurator) or forwards to order entry team, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through multiple order entry systems, using established business rules.* Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses). Populates/updates contact information in Customer360 for Power Quote and CRM.* Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.Customer Service RepresentativeJob RequirementsAs a Customer Service Representative you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.* High School diploma or GED from an accredited institution.* Minimum of one (1) year of experience in a customer facing role.Preferred Qualifications:* Bachelors degree from an accredited institution.* Experience with order management.* Prior order management systems experience - i.e. MFG/PRO.* Experience with Microsoft Office Suite - Excel and Outlook strongly desiredCustomer Service RepresentativeBenefitsAs a Customer Service Representative with Bartech, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.Available benefits for Customer Service Representative Position may include (but are not limited to):* Exceptional medical, dental, and vision* 401(k)Make the most of your experience!Apply now!

Keywords: Bartech Group, Ann Arbor , Customer Service Representative, Sales , Jackson, Michigan

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