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Sales Account Executive

Company: Return Rabbit
Location: Ann Arbor
Posted on: April 10, 2021

Job Description:

Return Rabbit provides a multi-channel customer service platform specializing in the post-purchase experience - primarily returns and exchanges management. Our unique ability to present retail shoppers with servicing options based on their shopping context gives retail brands the ability to extend engagement moments, recover at-risk revenue and build meaningful relationships, whether at store or online. Our customers are high-growth online retailers, focused on impeccable customer service. Backed by deep domain knowledge in retail supply chain, data analytics and behavioral insights, Return Rabbit makes achieving high efficiency and productivity for retailers dead easy. And we're multiplying! We're looking for motivated, sharp, hardworking folks who love a fast-moving, occasionally chaotic but highly rewarding environment! If you love partnering with your teammates to drive sales leads that lead to great outcomes, then this is gig for you. If you love to learn about new technology, and then dig-in to show customers the value-add of our solutions, how they can be successful, and close the deal, then you'll thrive here at Return Rabbit! The Job:We are looking for an Account Executive who is self-motivated and energetic to join our Sales & Marketing Team. The Account Executive will be responsible for unearthing new sales opportunities that turn into long-term profitable relationships. In this role, you will identify, qualify, and cultivate new sales opportunities to expand our customer base while partnering with Sales Leadership to develop a plan to close business, while continuing to nurture and maintain existing customers. Successful candidates will be skilled communicators and presenters who can find the best fit between client and product.
Role & Responsibilities:

  • Communicate with prospects and clients to gather information about a project's scope, budgets and timelines.
  • Manage the entire book of business through the company's CRM.
  • Manage the entire sales cycle from finding a client to securing a deal.
  • Provide professional after-sales support to enhance customers' dedication.
  • Remain in frequent contact with clients in your responsibility to understand their needs.
  • Respond to complaints and resolve issues aiming to customer contentment and preservation of the company's reputation.
  • Negotiate agreements and keep records of sales and data.
  • Enter all data and activities into the company's CRM (Hubspot), for data integrity and trends: contacts, companies, emails, meetings, follow-up tasks, entire prospecting cadence and sequences.
  • Enter, manage and report on sales pipeline and forecasting. Preferred Qualifications:
    • Highly motivated, independent individual, exuding a high sense of urgency at all times.
    • Team player interested in helping others with a can-do attitude.
    • Personable, outgoing, helpful, able to initiate conversation and communications with senior executives across supply chain, digitalization, procurement, operations, IT and finance in an engaging manner.
    • Ability and experience navigating large enterprise level accounts.
    • Proven track record of exceptional opportunity generation results.
    • Knowledge of CRM/Contact Manager software required; experience with Hubspot a plus.
    • Exceptional written communication skills.
    • Strong communication, research and analytical skills. If you don't meet every requirement in this job description - no worries, we still want to hear from you! We welcome folks from all backgrounds, especially those with unconventional career paths. Let us know why you'd be the perfect candidate. It's not all about checking the boxes, but about who you are and how you can contribute to wowing our customers and building a great company! We are committed to building an inclusive and diverse team. Return Rabbit is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Keywords: Return Rabbit, Ann Arbor , Sales Account Executive, Sales , Ann Arbor, Michigan

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