Lead Front Desk Agent Events - $250 Sign on Bonus - Courtyard Detroit Warren - (21094265)
Company: Marriott International, Inc.
Location: Ann Arbor
Posted on: November 18, 2021
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The Courtyard Detroit Warren, located at 30190 Van Dyke Avenue,
Warren, MI, 48093 is currently hiring a Lead Front Desk Agent
Events - $250 Sign on Bonus.
Assist staff with expediting problem payments (e.g., problems
processing credit card). Follow up with guest regarding
satisfaction with guest-related issues. Process all guest check-ins
by confirming reservations, assigning room, and issuing and
activating room key. Process all payment types such as room
charges, cash, checks, debit, or credit. Anticipate sold-out
situations and obtain satisfactory alternative accommodations when
the property cannot accommodate guests with reservations. Process
all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests,
questions, or concerns. Coordinate with Housekeeping to track
readiness of rooms for check-in. Run daily reports (number of
arrivals, departures), identify any special requests, and check
reports for accuracy. Cash guests'' personal checks and traveler''s
checks. Review shift logs/daily memo books and document pertinent
information in logbooks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting
Assist management in training, motivating, and coaching employees;
serve as a role model. Report accidents, injuries, and unsafe work
conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information. Anticipate and address
guests service needs. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
Apply now at :
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choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
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Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Ann Arbor , Lead Front Desk Agent Events - $250 Sign on Bonus - Courtyard Detroit Warren - (21094265), Sales , Ann Arbor, Michigan
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