Family Service Counselor (Sales)
Company: Park Lawn Corporation
Location: Clinton
Posted on: August 3, 2022
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Job Description:
Why Work for Cadillac Memorial Gardens East?ServiceAt every
level, our dedicated team members display a strong work ethic and
commitment to our core values, respect for the family, the
profession, and the individual.Work with leading experts in the
funeral and cemetery profession.BenefitsFinancial assistant
programs encouraging employees through education and development in
industry related subjects.Robust Health and Welfare Plans, and
savings account options, designed to support your personal needs,
enhance well-being and help navigate life's challenges.Rich 401k
and Roth Retirement Plan options available for both Full Time and
Part Time employees along with a Company Match.Variety of Vacation,
Personal Days and Sick Days based on your role emphasizing the
importance of physical and emotional replenishment for our
team.Employee Discounts on services, merchandise, and property to
help our team members in their time of need.CultureWe value
honesty, courage, integrity, ethical behavior and the development
of personal growth.We are rooted in the communities to provide a
personal touch to every family we serve.We believe in the value of
funeral and cemetery service, drawing on decades of experience to
create the best experience for our families.Summary/ObjectiveThis
position will be responsible for establishing a professional
relationship with the client families to ensure all needs are met
at the time of need or on a pre-need basis and all options
pertaining to interment, cemetery property, and related merchandise
and services exceeds the families' expectations.Essential
FunctionsPerforms duties in a professional and caring manner with
personal appearance, honesty, integrity and ethical business
acumen.Provides tours and guides families to the cemetery lot
location.Builds relationships, ensures excellent service and
develops potential referrals while attending services and
visitations for client families; schedules and conducts aftercare
appointments to ensure client family satisfaction and obtain
referrals.Ensures compliance within state and industry regulations
and in accordance with company policies and procedures by
accurately completing required documents, insuring proper interment
verification process and conducting random audits.Maintains strict
adherence to pricing structures, meeting required timelines by
submitting all contracts, required documents and payments to the
Business Office.Reports to the Sales Manager all progress,
completes and submits all required reports timely.Actively pursues
the development of new prospects and community-based contacts by
conducting presentations that highlight merchandise, services and
the benefits of pre-need arranging at business locations, client
family homes and public community events.Sustains positive
communication and cooperation with all funeral homes, departments
and team members to ensure a service that exceeds the family
expectations.Consistently meets or exceeds company standards in
revenue generation to maintain employment and benefits eligibility
status.Protects confidentiality of company and client family
information, including but not limited to sales and marketing
programs, materials, names and addresses of client families and any
additional related information.Participates in all required
specific location and company training initiatives.Identifies and
responds to all hazards at location and on grounds.Performs other
duties as assigned.CompetenciesCommunication Proficiency.Teamwork
Orientation.Detail Orientation.Thoroughness.Customer Service
Orientation.Time Management.Required Education, Experience,
Certifications and LicensureFour-year degree or equivalent
combination of education, training and experience preferred.Prefer
college degree or some college required.Proven track record of
success in outside sales production strongly preferred.May require
the possession (or ability to obtain) an insurance license as
required by applicable state law.Valid state issued driver's
license in good standing and acceptable driving record.Additional
Eligibility QualificationsAbility to read, write and speak English
fluently. Bilingual is a plus.Attend and perform work in a
professional and courteous manner in accordance with the employer's
requirements.Demonstrated willingness to participate in growing
market share through community involvement.Proficient in Microsoft
Office Suite (Outlook, Word, Excel, Access and PowerPoint)
preferredTactful and professional when dealing with complaints or
dissatisfaction with services or merchandise.Maintains a positive
attitude and working environment through organization and
communication.Ability to simultaneously handle multiple projects,
prioritizes tasks, and exercise good judgment.Supervisory
ResponsibilityThis position has no direct supervisory
responsibilities.Physical Demands and Work EnvironmentThe physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job.The duties associated with this position are generally
performed in an indoor office setting.Outdoor duties may require
exposure to natural elements such as inclement weather, extreme
temperatures, uneven ground, dust, gas, and/or fumes.Equipment used
to perform the essential function of this position includes, but is
not limited to computer, fax, copier, merchant terminal, multi-line
phone system, personal or company owned vehicle.Employees in this
role are regularly required to climb, sit, stand, bend, kneel, and
frequently lift to 25 pounds.This position may also require
reaching, pushing, and pulling.This position may also be exposed to
chemicals and/ or blood borne pathogens. Exposure risk is
considered: LowTravelThis position may require up to 10 percent out
of area and overnight travel.Travel is primarily local occurring
during the business day only.Other DutiesPlease note this job
description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.
Keywords: Park Lawn Corporation, Ann Arbor , Family Service Counselor (Sales), Sales , Clinton, Michigan
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