Onboarding & Retention Specialist (Sales & Marketing)
Company: OPUS IVS Inc
Location: Ann Arbor
Posted on: August 4, 2022
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Job Description:
Company OverviewThrough development of advanced technology, our
mission at Opus IVS is to assist customers with complex vehicle
repair to drive advancement of the automotive industry. We strive
to fulfill our mission through innovation, integrity, and best in
class customer service.Opus IVS technology & products has been a
leader in the industry since the late 90's. We eliminate the
uncertainty of repairing complex vehicle systems with our OE
(original equipment manufacturer) level tools and brand-specific
support technicians who are OE trained and certified. Our variety
of products and services are used in over 50,000 facilities around
the world.At Opus IVS, we offer our employees a host of additional
compensation and benefits, including but not limited to college
tuition reimbursement, flexible work option (where applicable),
competitive 401K match, commission/bonuses, referral bonuses, and
career advancement opportunities.Job OverviewOpus IVS is looking
for a talented and personable Onboarding & Retention Specialist
responsible for the training of new clients on recently purchased
products, as well as, ensuring satisfaction of the product(s)
technology.ResponsibilitiesAnswering all inbound phone
callsAnswering inbound Phone requests from clients in a timely
fashionDocumenting customer interactions properly within the CRM as
a matter of recordProvide remote training to customers to ensure
full capability of tools are utilized with no issuesAssist with
integration of tool in the client's systemMonitor client usage
reportsFollow up with client on any technical issues; escalate if
necessaryOther duties as assignedQualificationsMust have High
School diploma or GEDMinimum of 2 years working in technical
support or equivalent environmentStrong verbal and written
communications skillsAble to successfully navigate Windows 10 and
Office 365Superior customer service skillsAbility to multi-task,
prioritize, and manage time effectivelyPreferred Qualifications
High learning agilityExperience working with Salesforce or similar
CRM Experience training in a remote capacityFamiliarity with SLAs
and meeting MetricsCall center and/or sales experienceBilingual a
plus but not requiredPI187324628
Keywords: OPUS IVS Inc, Ann Arbor , Onboarding & Retention Specialist (Sales & Marketing), Sales , Ann Arbor, Michigan
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