Front Desk Agent
Company: HomeTowne Studios & Suites by RedRoof
Location: Ann Arbor
Posted on: August 6, 2022
Job Description JOB SUMMARY We are looking for friendly,
outgoing and customer service driven part - time Front Desk Agents.
Our Front Desk Agents are the first point of contact for our guest
and thereby set the tone for a great guest experience. Ideal
candidates are able to multi-task and maintain a professional
demeanor when under pressure. JOB DUTIES Greet guests and
efficiently process registration and assignment of rooms. Complete
daily bucket checks of in-house guest to ensure information and
rates are correct. Assist guests with request and/or complaints and
monitor issues through to resolution. Sort and rack incoming mail
and messages. Answer inquiries via phone and person to person
pertaining to hotel services; guest registration, area resources
and entertainment venues etc. Protect guest privacy and safety when
within reasonable control of the position to do so. Maintain
records of room availability and guests' accounts. Compute bill,
collect payments and post charges to Property Management System.
Handle lost and found items in accordance with established
guidelines and procedures. Complete department/shift checklists
and/or reports for relevant shifts. Maintain visibility and
availability to guests. All Associates must maintain a neat, clean
and well groomed appearance. Report all accidents, injuries,
property damage and genuinely unsafe conditions to the appropriate
contact immediately. Regular work attendance which includes
flexibility in work schedule that may include afternoons, nights,
weekends, and holidays. Perform other related duties as assigned.
EDUCATION and EXPERIENCE High school diploma and or any equivalent
combination of education, training and experience is required.
Prior hospitality experience preferred. Experience executing
moderately complex math calculations such as discount rates,
interest, commissions, proportions, and percentages preferred.
Exposure to Microsoft Word and Excel preferred. SKILLS Strong
analytical skills Strong written and verbal communication skills.
Ability to independently evaluate problems, issues, or challenges
and develop, investigate, and implement solutions to resolve these
challenges. Ability to effectively deal with internal and external
customers, some of whom will require high levels of patience, tact
and diplomacy to defuse intense situations. Ability to read, listen
and communicate effectively in English, both verbally and in
writing. PHYSICAL DEMANDS Ability to stand for long periods of
time. Ability to lift up to 25 pounds maximum. Occasional twisting,
bending, stooping, kneeling, crouching, crawling, reaching,
sitting, climbing stairs Frequent to constant standing, walking,
sitting and using hands to fingers to feel/touch. Frequent smiling.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions
Keywords: HomeTowne Studios & Suites by RedRoof, Ann Arbor , Front Desk Agent, Sales , Ann Arbor, Michigan
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