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Customer Service Representative

Company: Careline Health Group
Location: Jackson
Posted on: November 21, 2022

Job Description:

We Value Your Career at Careline We believe that everyone connected to us should Expect Exceptional- our patients, families, employees, care providers, and community partners.Careline Health Group employees are proud to be a part of the Careline family and have named us a certified _Great Place to Work _ and a nationally ranked _Best Workplace for Aging Services_ .We promote a family culture and invest in every team member to provide a dynamic and supportive workplace. Our professionals understand the value of teamwork, are encouraged to collaborate, to innovate and to thrive in a patient-centered environment. Together we create solutions to provide the highest level of quality care and bring value to those we serve.Become part of the Careline Family!Join us in our mission To Serve Together, Provide Value, and Deliver Exceptional Care Exceptional Benefits: Medical, Dental and Vision Insurance Short-Term Disability, Long-Term Disability and Life Insurance Paid Time Off (PTO) 401(k) Retirement Plan Cutting Edge Technology Key Responsibilities Careline Customer Service Representatives are responsible for converting referrals for delivery of services, receiving referrals, data entry, answering inquiries, and disseminating information about the agency. This Customer Service Representative assists with daily operations of the agency, establishes and maintains efficient systems for patient referral, coordination, data entry, communications to support the department in securing referrals._In this role you will be responsible for: _ Establishing and maintaining effective and efficient systems for patient referrals Answering all inquiries regarding agency services and disseminates appropriate information including referrals to community resources Accurately documenting or tracking all referrals received by the agency for trending reports Being responsive to internal and external customer needs and satisfying their requirements and expectations Greeting all individuals arriving at the office courteously and ensure their needs are met Maintaining organized, effective and efficient systems and communication to ensure the continuity of quality patient care delivered Assisting in evaluating agency operations and systems and identifying ways to enhance workflow and productivity Efficiently and accurately transferring referrals to supervisor or scheduler for patient evaluation Accurately data processing all necessary information into the company database software for immediate use Required Qualifications High School Diploma or GED equivalent Current and valid Driver's License Reliable transportation and valid automobile insurance coverage Requires interpersonal skills and ability to communicate professionally and effectively with employees and receive patient referrals Knowledge of medical terminology required Must have strong verbal and written communication skills Able to demonstrate problem-solving skills, organizational skills and attention to detail Requires proven interpersonal, coordination and leadership skills with ability to communicate professionally and effectively Skilled in conflict resolution Proficiency in Microsoft Office Suite and data entry skills. Ability to operate computer equipment, FAX and photocopy machines necessary. Desired Qualifications Associate Degree preferred 1 year experience in a health care setting preferred Medicare and Medicaid payment guidelines necessary and 3rd party payors preferred Familiarity with Electronic Medical Record (EMR) systems Location Office Location: 103 S. Jackson Street, Jackson , MI Hours Office Hours: 9:00 am - 6:00 pm, Monday through Friday Background Screening Careline Health Group conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Equal Opportunity Employer Careline Health Group is an equal opportunity employer.Job Type: Full-timePay: $17.00 - $19.00 per hourBenefits: 401(k) Dental insurance Disability insurance Flexible spending account Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Day shift Monday to Friday On callWork Location: One location

Keywords: Careline Health Group, Ann Arbor , Customer Service Representative, Sales , Jackson, Michigan

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