Customer Service Representative

Company: Gast Manufacturing
Location: Ann Arbor
Posted on: September 19, 2023

Job Description:

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

BASIC FUNCTION: Provide exceptional customer service to a broad range of customers and distributors. Takes personal responsibility for the customer experience by responding to customer calls, emails, inquires, requests and complaints that may require research to reach a solution and deliver superior customer service in a prompt, respectful and professional manner to ensure customer satisfaction. Demonstrate a high standard of cross functional collaboration to gather accurate information for customer requests. Enjoys working hard in an action-oriented environment

ESSENTIAL DUTIES AND RESPONSIBILITIES:

POSITION FOCUS:

• Manage new order requests, quote requests, expedite requests, change orders request, RMA requests, accounting issues and other inquires as needed from OTR (Order to Remittance).
• Accurately and efficiently enter purchase orders in JDE system, which requires attention to critical customer requirements and details.
• Responds in a professional and courteous manner to escalated customer service concerns in order to reach and effective solution which may entail coordinating with and working through other departments throughout the organization.
• Achieve standard metrics assigned to the department; complete responsibilities through a process driven environment, meet deadlines and uphold accountability.
• Ability to handle a fast-paced environment while maintaining a high level of customer obsession; even under pressure.
• Ability to build relationships and maintain a positive attitude with customers, team members and other internal customers.
• Strong ability to work independently and in a collaborative team setting to provide cross functional support to the team and throughout the organization.
• Demonstrate the ability to balance process with appropriate decision making for both internal and external customers; ability to think outside the box.
• Collaborate cross functionally to improve and streamline processes.
• Possess ability to embrace change, lead change and maintain a positive attitude.
• Continuous Gast and JUN-AIR product knowledge development.
• Acquire the knowledge of working with customers globally.
• Additional duties as needed.
  
  PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS:
  
  • Demonstrates strong attention to detail and documentation
  • Effective problem-solving skills
  • Excellent interpersonal skills with the ability to lead when needed
  • Excellent phone and email "etiquette" in a professional, efficient manner
  • Able to work within established processes and authority limits
  • Efficient, effective communication with all levels of business culture, both internal and external
  • Strong computer skills (MRP Knowledge, Microsoft Office, Teams, etc.)
  • Very organized in areas of planning and time management; uses time effectively and efficiently
  • Works effectively with internal and external customers to resolve, troubleshoot and communicate unfavorable answers in a constructive and professional manner
  • Capable of working remotely and in person as environment changes
    
    Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
    
    IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
    
    Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Keywords: Gast Manufacturing, Ann Arbor , Customer Service Representative, Sales , Ann Arbor, Michigan